Read a review...Read this review! A+ Professional and Honest
Matthew Granger
Submitted this review about
AmeriFreight Car Shipping
Review made Live: 6/26/2013 3:33:00 AM
To all those that are researching, inquiring, or just beginning their process in trying to find an honest, professional, and reputable transport company I could not be more pleased than to write this review for you.
I spent 2-3 months researching trying to find a transport company that I could feel comfortable with. I spent countless hours searching on Google for Auto Transport Reviews of any transporter. Any company that I could find I would search for them on the Better Business Bureau, read a ridiculous amount of other reviews, map the companies address that was listed with Google maps, etc. Needless to say I was very skeptical and concerned. I have been burnt in the past from other review sites and companies and I wasn't about to be burnt again. I filled out numerous Instant Quote surveys online and must of received over a hundred different transport company quotes. I narrowed my decision first by their BBB ratings. I made a top 50 of those companies. After I compiled a list of prospective Transport Companies I separated them by quote amount. Anything that fell below $800 I felt that it would be too good to be true. After eliminating those companies I was left with 16 companies remaining.
Once I had the remaining 16 companies I began looking further into their professional websites looking for anything that would stand out from the others. Amerifreight did that in about every way possible.
They provided a wealth of knowledge and resources for the consumer to validate, research, and answer any possible questions one might have in regards to Auto Transport.
After making my decision to contact Amerifreight I sent them a quote request through their website. It was on Saturday. I was a little bit concerned that I did not receive an email immediately following my request. It wasn't until a little bit later that I realized that I wasn't going to receive some run of the mill generic quote from some auto generated email system. This was comforting in the fact that I felt they want all their prospective customers to feel like a customer and they were valued through REAL customer service. Monday morning I had received an email from Bob. Bob welcomed himself professionally with a very detailed break down of their quote to transport my vehicle from Washington State to North Carolina. After reviewing their quote I called the number in his signature block expecting to be sent directly to an Interactive Voice System...Nope...instead I was directly connected to Bob.
Bob answered every question that I could possibly ask that could ease my concerns. Bob was very knowledgeable, was not pushy on other services, was very detailed in the entire process that would take place if I chose Amerifrieght, and was very personable.
After agreeing to contract Amerifreight, Bob had explained that it could take a awhile before my order was picked up by a driver due to the nature of my specific order. I was expecting anywhere from a week to a week and a half before I heard back, nope. Two days later Bob called me and told me that he a driver for me. We discussed the details in its entirety and proceeded with the order. Every bit of information regarding our conversations, order details, etc were quickly sent to me in my email so that I could keep a detailed record as well. I felt like Bob truly cared about the customers that he had and wanted them to feel as comfortable and confident with Amerifrieght as much as possible. Auto transport can be a very stressful process if not handled properly. i had no stress or worries at this time. After the order was completed with Amerifrieght, the drivers information was sent to me so that I knew who was handling my precious cargo. Within an hour the driver had made contact with me to establish an open line of communication.
The driver came on time for pick up. The driver was also very professional and very accommodating to ensure that pick up of the vehicle would be best fit my schedule considering I was out of state and another individual was handling the pickup for me. Bob maintained constant contact to ensure that the driver arrangements was going as planned and answer any last minute questions I may have. Once the driver had loaded my car he called to tell me that the delivery could take 7-10 days due to it being cross country and their were other deliveries to be made as well.
I was truly surprised when I received a phone call from the driver 3 days later telling me that he would be in my area the next day!!!
All in all...there are not enough words to describe the overall satisfaction I had with Amerifrieght and the driver. From start to finish Amerifrieght, Bob, and the driver made every attempt to ensure my customer satisfaction. If for any reason I need to transport another vehicle at any time, Amerifrieght will be my one and only choice.
I hope that all that reads this review can find some sort of confirmation or at least help establish a decision. I would highly recommend Amerifrieght to anyone, my friends, my family, my coworkers, etc.
Thank you to everyone that took the time to read my review. Thank you Amerifrieght for your outstanding service. Thank you Bob for you outstanding professionalism, honesty, integrity, and customer service. To the Driver, Thank you!
