Reviews are very important to us and form part of our quality review and order close process. We send out regular reminders to customers who have not yet closed their accounts with us. We never require a positive review as a condition for closure. We never require a review as a requirement for closing and order. Our apologies to this customer if we came across as forceful and unprofessional. Even though this customer left us an unfavorable review she will still receive a rebate for placing an order with us. Not because she did a review, but because she chose us as her car shipping agent. #1 on Google - Best BBB rated Car Shipping. Best Rates, Best protection (Jeff 678-608-3120) [ view ]