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Tru Auto Transport Inc. 
Boca Raton, FL 33433
Phone Number:561-948-1451
Secondary Phone Number:866-440-7531
Time On Site:5 Years, 2 Months. Since 12/4/2010
FMCSA Licensing:
Common CarrierNone
Contract CarrierNone
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Company Type:
** This information is generated by the FMCSA Information **
We pride ourselves on integrity. There is a process as to how the auto transport industry works. PLEASE do your research before choosing a company. If you want your vehicle picked up in a timely manner, by a REPUTABLE company, please call or email us ASAP. We would love to explain how our industry works and answer any questions/concerns you may have. Understanding how our industry works and doing your research will ensure a stress free auto transport.
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Overall Rating (Last Two Years*):

ratings & reviews posted

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  • Rating Trends by Month and Overall
  • Customer Satisfaction Ratings
  • Distribution of Stars Report

  • Do The Reviews Accurately Represent This Company?
    Tru Auto Transport Inc. reports that they have an average of 1500 customers per year. Currently, this site has 33 reviews posted by individual customers for the past 365 days. So approximately 2.20% of Tru Auto Transport Inc. customers have posted a review.

    This means that 97.80% percent of their customerís opinions are not represented on this site.
    Subject: Simply the best!
    Review:I have nothing but positive things to say about my experience with Kim at Tru Auto! She was prompt and patient (phone calls, e-mails and texts) with answers to questions and concerns even when I was a little scatter brained and hard to get a hold of.... [ More ]
    Poster:Kristen Biller
    Date:12/26/2015 2:51:00 AM
    Subject: Great Service!
    Review:Kim was great to work with - even after I shunned her the first time for what I thought was a better offer - only to return to her a few days later with hat in hand begging for forgiveness and asking her to help me out because the other company (Amer... [ More ]
    Poster:Tyler Wright
    Date:12/22/2015 3:51:00 PM
    Subject: Great auto transport experience
    Review:Kim is very responsible and prompt to return emails and calls during the whole car transportation process. I was delivering my car during holidays which is a bad timing. Kim has been very helpful and in the end I got my car right on time. During t... [ More ]
    Poster:Chihhao Li
    Date:12/10/2015 5:02:00 PM
    Subject: Customer Service
    Review:From the beginning, Kim was very attentive and understanding of my needs. She went out of her way to reassure me that she would handle things professionally and promptly which she did. I had no problems whatsoever with the transport of my vehicle- ... [ More ]
    Poster:Donna Carlson
    Date:12/6/2015 5:19:00 PM
    Subject: Car Transport.
    Review:Smooth Transport - Satisfied with the service, very fast cool and accurate, Kim is good, Willing to work with her again, if needed. Happy and satisfied with the service, Excellent. [ View ]
    Date:11/30/2015 3:51:00 PM
    Subject: Moved car
    Review:Kim is awesome.. She is very good at servicing her customers. She is just just so amazing. Love you Kim. [ View ]
    Date:11/10/2015 10:44:00 PM
    Subject: Very Prompt
    Review:Made the call, pick up was next day, given 7 day window for arrival at destination however vehicle was delivered 2 days early. Great price and great communication. Very happy customer. Will definitely use again and will be referring to everyone I k... [ More ]
    Date:10/18/2015 11:20:00 PM
    Subject: KIM is the woMAN!!!!
    Review:i made quite a few businesses with KIM and her company. she always delivers right on the money! which why i will always call on her whenever i have a vehicle to be transported anywhere in the united states. and she has all my recommendations to all m... [ More ]
    Date:9/4/2015 8:01:00 PM
    Subject: KIM is the woMAN!!!!
    Review:i made quite a few businesses with KIM and her company. she always delivers right on the money! which why i will always call on her whenever i have a vehicle to be transported anywhere in the united states. and she has all my recommendations to all m... [ More ]
    Date:9/4/2015 7:57:00 PM
    Subject: GREAT! Very smooth, reliable, and 100% recommended
    Review:Kim was awesome in assisting me in the transfer of my Mercedes Benz E350 2008 from my home in California to South Bend, IN for law school at Notre Dame. I had a bad experience with Henry of Coastal Car Transport (he yelled and cussed at me during our... [ More ]
    Date:9/3/2015 7:17:00 PM
    Subject: Wonderful service
    Review:It was a nice experience to ship out my car with tru auto transport company. Kim from Tru Autotrasport approached me for helping me out for transporting my vehicle from NY to CA. And she helped me in following up the whole process from the beginning ... [ More ]
    Poster:Arpan Agrawal
    Date:8/21/2015 6:33:00 PM
    Subject: Great service!
    Review:When I needed to transport a vehicle from Northern California to South Dakota, a friend suggested Kim at Tru Auto Transport. Kim explained the bid process when I called and then kept me informed as she worked to line up a hauler. Pick-up and deliv... [ More ]
    Date:8/17/2015 8:00:00 PM
    Subject: Great Experiene
    Review:My son gave me his 13 year old truck. We needed to have it transported from Henderson NV to a rural location in Eastern Arizona some 85 miles from any freeway. When I began the process of trying to find a transport company I was BOMBARDED with emai... [ More ]
    Poster:Jane Werth
    Date:8/3/2015 6:34:00 PM
    Subject: Great Experiene
    Review:My son gave me his 13 year old truck. We needed to have it transported from Henderson NV to a rural location in Eastern Arizona some 85 miles from any freeway. When I began the process of trying to find a transport company I was BOMBARDED with emai... [ More ]
    Poster:Jane Werth
    Date:8/3/2015 6:34:00 PM
    Subject: Business Deal #2
    Review:I have worked with this company moving to Mass for a residency and again when moving back. Kim was excellent and I really appreciated her handwork. She educated me on the meaning of estimated prices vs. actual prices and was very straightforward with... [ More ]
    Poster:Harry Patel
    Date:7/28/2015 3:58:00 PM
    Subject: Kim @ Tru ROCKS!!!
    Review:This review was for my second shipment booked with Kim at Tru, obviously my first experience was a great one too but never got to post a review. To keep this short, I just wanted get my car from point A to point B safely for a reasonable amount. Kim ... [ More ]
    Poster:Sam B.
    Date:7/28/2015 12:37:00 AM
    Subject: Vehicle transport
    Review:Thanks Kim and TRU Auto Transport for a speedy and excellent job well done. You was able to accomplish in 24 hours what another transportation company could not do in 7 days. I was in a bind and needed to have my car transported and you came though w... [ More ]
    Date:7/21/2015 7:09:00 PM
    Subject: Outstanding Customer Service !!!
    Review:I have used car transports in the past - actually many times - and Tru was by far the BEST!!! Kim was in constant communication via email to keep me updated on where my car was and true to her word, arranged for everything from pick up of the vehicl... [ More ]
    Poster:Debbi Crimmins
    Date:7/19/2015 3:16:00 PM
    Subject: Transport
    Review:My son purchased a Jeep while home on post deployment leave and needed it transported to his base in California. I shopped around and spoke with Kim from Tru Auto Transport. She was awesome!!! She was contacted about a carrier who would be in my area... [ More ]
    Date:7/1/2015 8:02:00 PM
    Subject: vehicle transport
    Review:I worked with Kim McCarthy who is very knowledgeable, responsive, tries best to provide fair bid, quality service and quick delivery of vehicle. I Had a great experience working with Kim. I Would definitely use this service again If I need again. T... [ More ]
    Date:7/1/2015 7:57:00 PM
    Subject: TRU AUTO TRANSPORT: a truly honest company
    Review:Tru Auto was especially easy to deal with. Honesty and straight forwardness is hard to find but Kim was very upfront with me and gave me an honest and true price. My truck was picked up on time as scheduled and I was kept in contact as to where my tr... [ More ]
    Date:7/1/2015 2:28:00 AM
    Subject: Honest, Fantastic communication, Great price, Excellent service
    Review:Kim at Tru Auto Transport was absolutely amazing. This was my first car-shipping experience and after reading horror stories about other peoples' experiences, I feel so lucky to have found Kim. She explained everything to me, answered my questions ... [ More ]
    Date:6/27/2015 1:15:00 AM
    Subject: perfect service
    Review:Kim is great!! will use her service over and over again... The truck was clean. the drivers were very good! They even helped me push my car down the street and into my garage... everything was perfect. I have given her name to quite a few other resto... [ More ]
    Date:6/26/2015 8:38:00 PM
    Subject: Customer Satisfaction Gauranteed!!
    Review:I purchased a Ford E-150 van from a dealership in Kansas on May 27th, 2015. I knew I needed a carrier to haul my load to a Florida port because it have to be shipped overseas (St. Maarten). I entered my search for a carrier 3 days before the purchase... [ More ]
    Poster:Almorie H.
    Date:6/25/2015 12:20:00 AM
    Subject: Tru Auto Transport
    Review:First time in my 80 years that I was in the need of an auto transport service.Was uneasy at first but Kim was great.She gave me an education in the auto transport business.Kim took the time to make sure all went well and kept me informed of the progr... [ More ]
    Poster:Jim Liston
    Date:6/21/2015 2:08:00 AM
    Subject: I would never think of using anyone else
    Review:This is my fourth time using Tru Auto Transport Inc. I would never think of using anyone else. Kim is the best. Always Professional. Always on time. [ View ]
    Date:6/17/2015 12:50:00 AM
    Subject: TRU auto transport review
    Review:I really had a great experience with TRU auto transport i dealt with kim and she was awesome and educated me on how the industry works and was very honest and kept her word from start to finish provided her own personal cell # and we stayed intouch t... [ More ]
    Poster:martin alejandre
    Date:5/20/2015 8:08:00 PM
    Subject: 5 star service, trustworthy and dependable
    Review:Tru Auto Transport is a great company, I've used them 4 times for 4 different vehicle purchases. I have always received outstanding service. Kim always provides excellent customer service. In an industry that can have "issues" I have felt c... [ More ]
    Date:5/18/2015 3:05:00 PM
    Subject: Kim Foster/Tru Auto Transport
    Review:Kim Foster was wonderful to do business with at Tru Auto Transport Inc. She was very knowledgeable about timing for pick up, length of time to east coast and offering open/closed containers etc. We were concerned about our new 2015 car and asked it... [ More ]
    Poster: Segel
    Date:5/15/2015 3:41:00 PM
    Subject: Kim with Tru Auto Transport
    Review: I have a very good experience with Tru Auto Transport. The very first time I spoke with Kim I so excited and knew within myself this is the company I’m gonna have transport my vehicle. She has a very good sense of humor, down to earth and v... [ More ]
    Date:5/11/2015 7:09:00 PM
    Subject: Delivery of Model A pickup
    Review:I have worked with Kim before and this transaction was as competent as were the others. Very efficient , on time and safe delivery. I would use Tru transport again if I needed another delivery [ View ]
    Poster:Deacon Jim
    Date:4/27/2015 5:49:00 PM
    Subject: KIMS THE BOMB!
    Review:Kim comes through again shipping me another vehicle in a timely manner and cost effective while maintaining contact via email or phone 24/7... Customers truck showed up in great condition as well, diver was also very nice.. Thanks again KIM!! [ View ]
    Poster:Ryan M
    Date:4/27/2015 1:50:00 PM
    Subject: Great Service
    Review:Kim with Tru Auto Transport was Great! Being a first time car shipper she was able to ease my nerves and assure that she would be able to get my car to me. I honestly started with 20 different companies narrowed down to 5. Kim was the third person I ... [ More ]
    Poster:Kendra A.
    Date:3/6/2015 5:02:00 PM
    Subject: Kim Foster
    Review:What a breath of fresh air. I had never shipped a car before and had no idea how the industry worked. After a month of online searches and phone calls, I was about ready to drive it myself. Kim started by carefully explaining the process and the ind... [ More ]
    Date:8/24/2014 1:18:00 PM
    Subject: Honest and Hard Working
    Review:My transport was of a 1971 Pontiac Catalina convertible. Ultimately the issue became one of size - because the car is over 19ft long it would have taken the space of two cars on the truck. Understandably truckers wanted double the typical transport... [ More ]
    Date:8/8/2014 9:57:00 AM
    Subject: Kim really does a good job
    Review:Before I called Kim, I used a broker telling me FOREVER that dispatch looking for a driver for me. So I called her on a Tuesday afternoon, telling her my story and that I will be leaving on Friday, and she was very knowledgeable to answer all my ques... [ More ]
    Poster:Jiawei L
    Date:8/8/2014 12:57:00 AM
    Subject: Awesome Experience
    Review:I used Tru Auto Transport to ship my vehicle to my home in Louisiana, and the experience was unbelievable. Kim was a true professional in every sense of the word. She was very prompt in her response, and was very honest. She also found the absolute... [ More ]
    Date:8/7/2014 1:39:00 AM
    Subject: New Jersey to Texas in 3 days flat.
    Review:Tru auto transport is the bomb, Kim is honest and very knowledgeable about the business. He educated me on the scams and after checking around, everything he said was true. He helped me determine a shipping price that was the lowest reasonable pric... [ More ]
    Date:8/6/2014 12:47:00 PM
    Subject: Tru Auto Transport
    Poster:Donelle Coleman Jr.This reviewer reports they were or plan to compensated for posting this review.
    Date:8/4/2014 1:43:00 PM
    Subject: Transport to Texas from pa
    Review:Kim was a great broker. She returned phone calls(even on weekend)! We had trouble finding a broker that would tell the truth about how long it would take to find a hauler. She told u right out it was a route used a lot but she found a hauler in a sho... [ More ]
    Poster:Kim K
    Date:8/4/2014 10:33:00 AM
    Subject: Transport to Texas from pa
    Review:Kim was a great broker. She returned phone calls(even on weekend)! We had trouble finding a broker that would tell the truth about how long it would take to find a hauler. She told u right out it was a route used a lot but she found a hauler in a sho... [ More ]
    Poster:Kim K
    Date:8/4/2014 10:33:00 AM
    Subject: Kim Foster
    Review:To cut through the bull I had a magnificent experience using Kim and her company. She did everything (and more) that she promised! I have another vehicle that may possible need to be shipped and I wouldn't contact anyone but her. She was the epito... [ More ]
    Date:7/21/2014 4:19:00 PM
    Subject: Motorcycle
    Review:Working with Kim through the process of getting my son's motorcycle shipped home before he leaves for deployment was a huge relief! She made the whole process stress-free for this way stressed out mom! She kept me informed the whole time it was on it... [ More ]
    Poster:Christina Propst
    Date:6/1/2014 5:57:00 PM
    Subject: Excellent service
    Review:I was duped by a different carrier who never intended to ship my car at the price they quoted. At this time they have yet to refund my deposit as they promised. I contacted Kim after reading the reviews here and she was terrific. She went throug... [ More ]
    Date:6/1/2014 5:42:00 PM
    Subject: Truly a Great Experience !!
    Review:What can I say, wish that I would of gone with this company from the beginning, Kim Foster is an amazing woman and I would do business again with her anytime. She explained to me how this business works and was very honest doing so, I spoke to her la... [ More ]
    Date:5/29/2014 11:51:00 PM
    Review:I first contacted Tru Auto Transport on Mar 15, 2014 to arrange the shipment of a car in May. Kim told me it was too early to give a final price and that we should talk again closer to the shipment date. On Mar 18 I placed an order online and got an ... [ More ]
    Response:Every broker uses a software called Jtracker. We send emails through Jtracker to customers requesting quotes to ship vehicles. We all use the same software. In the initial email that goes out to a customer, on the bottom, there is a link that says .....For your convenience, place order here. The customer can or cannot fill out their info for transport. Address' number's.....etc..........Immediately after they do that, they receive an AUTOMATED email that says Thank you for placing your order with.......someone from.....will contact you shortly to well, the broker gets an AUTOMATED email saying....placed an UNVERIFIED order....this email comes through red in our system and it says UNVERIFIED customer has edited contact to stays UNVERIFIED until we click a button that says verify. There is a big difference between VERIFIED and UNVERIFIED. Naomi Rippy Demarco clicked that link therefore, I received that email stating UNVERIFIED order placed. I always immediately contact anyone that does that. Why wouldn't I ? That is how I make money. From orders. We all love seeing that someone has placed an order on line. I left Naomi Rippy Demarco 3 voice messages and three emails in a THREE WEEK PERIOD. Not 4 hours as she states, THREE WEEKS. I will provide a time stamp later in this review to prove that. After 3 weeks, 3 calls, and 3 emails, I must guess that she is not interested in doing business. If she was, she would contact me like everyone else does that clicks that link. Sometimes when I call after getting the UNVERIFIED notification, people say oh I am sorry, I clicked it by accident. oh sorry, I decided to go with someone else........or Hey thank you for calling how do we move forward. When a potential customer does not contact me back, my only guess is they are not interested in doing business. No problem, I move on to someone else. But I do have to cancel it in my system so it does not show up in my orders section. I attempted to contact Naomi Rippy Demarco once a week for THREE WEEKS (not 4 hours) and then gave up. I only waited the three weeks because her transport was for 2 months out, so I gave it some time. The following is what I do this every time I get an email from an UNVERIFIED order when I do not make contact. I send an email (so I have proof in writing) that clearly states in the subject line REQUEST CANCELED DUE TO NO COMMUNICATION - NO DEPOSIT - NO CREDIT CARD - NO CONTRACT ON FILE I wrote a little note that I attempted contact with no response and wished her luck on her transport. Well guess what? 5 minutes later Naomi Rippy Demarco is on the phone ripping my head off. Yelling at me. Saying I am a liar. I never called her. Screaming like crazy and cursing at me. I could go on and on.......I hung up on her. She then sent me an email telling me to F*** OFF - and she even spelled it out !!! And yes, I still have that email. She said oh you are so rich you do not need my money?? It goes on and on from there. Naomi RIppy Demarco sure does not like to be told no. Talk about a take away close ! Here is the time stamp from Jtracker that I cannot alter New lead 03/12/14 2:05 pm New quote 03/15/14 12:20 pm Follow-up(1) 03/16/14 10:04 am New-unverified 03/18/14 2:06 pm Cancelled 04/08/14 6:21 pm As you can clearly see........ lead...... quote............the new UNVERIFIED order. Then on APRIL 8th CANCELED. This is certainly not 4 hours as she claims. Naomi Rippy Demarco was to have her car shipped on MAY 2nd. Say to say I left her without transport not true. She booked with another broker, who I will not name. They low balled her and STILL have not picked up her car. They told her I was SOLELY responsible for her car not getting picked up. I have NOTHING to do with this. She was NEVER my customer and of course you can guess, NEVER will be. I never had her order. Never shipped her car. She got angry with me because I canceled her. She was SO ANGRY that she went onto Go Daddy and bought the domain She told me this. And told me she would RUIN my life with that domain she bought. This is not normal behavior. Who does that?? Unfortunately the policy of this wonderful site is because Naomi received an AUTOMATED email from Jtracker that stated.... thank you for placing your order.............her review is allowed on this site. They claim that makes her a customer. Beware brokers this could happen to you ! [ view ]
    Date:5/13/2014 4:17:00 PM
    Subject: Tru Auto Transport is Awesome!
    Review:Tru Auto Transport was a real life saver! The owner Kim was exceptionally helpful. I was extremely nervous to ship my car because a few years ago I shipped my furniture and my stuff was stolen/broken/3 weeks late/ and twice the price! Needless to say... [ More ]
    Date:4/22/2014 10:56:00 AM
    Subject: Amazing
    Review:Well people always say go through someone from a referral. Well I was referred to Tru Auto from a close military friend that had used the company. I was so surprised how honest and nice Kim was. She answered all of my text and calls even though she w... [ More ]
    Date:4/13/2014 2:45:00 PM
    Subject: Would use again
    Review:Great customer service - kept me informed on when vehicle was picked up and when it would be delivered. [ View ]
    Poster:Clearwater Automotive
    Date:2/13/2014 3:27:00 PM
    Subject: Amazing Service
    Review:Kim has been a great help specially when we had a urgent need to ship the car. She made all the arrangement so quick while making sure that the car get delivered on time. She is very quick on responding on my email and calls. I am very happy that I c... [ More ]
    Poster:Manoj Sigdel
    Date:2/13/2014 12:19:00 PM

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