Honesty First Auto Transport Inc  | |
| Location: | Los Angeles, CA 91602 |
| Phone Number: | 866-221-1664 |
| Secondary Phone Number: | 818-284-6640 |
| Website: | http://www.honestyfirstautotransport.com/RAQ.htm |
| Email: | info@honestyfirstautotransport.com |
| Time On Site: | 2 Year(s), 5 Month(s). Since 2/21/2008 10:18:00 PM | | FMCSA Licensing: | MC-632461 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | | | | This is a great site, but BE CAREFUL, transporters can write their own reviews or pay people to write them. Our advice is to start by reading the bad reviews that any company may have, since no one is going to write their own bad review, you can also get a feel for the company based on any responses. All of our reviews are directly from our customers. Click the link above to request a quote and visit our website. |
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Have your own experience with Honesty First Auto Transport Inc to share? Click Here to add a review. Overall Rating (Last Two Years*): 
198 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Honesty First Auto Transport Inc reports that they have an average of 10000 customers per year. Currently, this site has 122 reviews posted by individual customers for the past 365 days. So approximately 1.22% of Honesty First Auto Transport Inc customers have posted a review.
This means that 98.78% percent of their customer’s opinions are not represented on this site. |
| Experience with Auto Transport | | Great company to do business with. Excellent customer service and knowledgeable service writer. Tom provided valuable information about the process in general. I received information that was very helpful when choosing a company to transport my car. ... [ More ] |
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| Repeat Customer | | This was the third time I used Honesty First Transport for interstate car transport. These guys are great. From the initial call made, they are quick, responsive, and communicate the details so that everything is covered up front. The delivery was al... [ More ] |
|  | | Barbara | | 7/28/2010 12:59:00 PM |
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| Very Happy First-time User | | This was the first time I had ever used a vehicle transport service. I used a referral service that gave my information to about 50 carriers, so deciding which one to use was difficult. To be honest, I chose based on price, but was pleasantly surpr... [ More ] |
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| Honesty Transport | | Superior Service. Within one hour of placing my order, they had located a truck and it was picked up the same day, at a lower price than any other quote that I received. [ View ] |
| | | David F | | 7/23/2010 12:21:00 PM |
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| Honesty First excellent broker to work with | | Honesty first was an excellent transport broker to work with for our move from Raleigh, NC to Pasadena, CA. We had originally gone with Auto Transport Direct, but after 15 day from the original availability date, they had not arranged pickup of the ... [ More ] |
| | | Derrick C | | 7/22/2010 4:01:00 PM |
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| Excellent Service | | Transaction was smooth, easy and without any complications. Jennifer was helpful in arranging last minute transportation of my vehicle after having previously encountered a potentially unscrupulous company with a poor BBB rating. After searching t... [ More ] |
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| Timeliness of Pick-up and Delivery | | I contacted Honesty First Auto Transport on a Friday afternoon and placed my order. Within an hour I was informed there was someone who could take my order. He said he would pick the car up Saturday morning at 9:00am. (I never thought the car would... [ More ] |
| | | Sharon | | 7/21/2010 3:43:00 PM |
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| Quote | | I was reluctant on who to go with as i have never used a car carrier before but i needed to get my mini-van from Baltimore,Md to Hoffman Estates,IL as soon as possible. After checking out numerous of company's that i received quotes from with the BBB... [ More ] |
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| An excellent service | |
To be honest,I am worrying at the time I was looking for a company/carrier to transport
my car,a branch new car I had just bought less than a week at that time.
It turn out Honesty First Auto Transport and ACE Auto Trans,Inc... [ More ] |
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| July 4 weekend transport | | The people at Honesty First were very patient and responsive. My partner's car was picked up really quickly from another transport company a week or two before and when mine didn't go immediately I got very nervous. They explained how it all worked a... [ More ] |
|  | | Pamela | | 7/15/2010 8:37:00 PM |
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| car damaged at deliveryi | | never use this company they will give the car to anybody that gives them a cheap bid and hold no responabiliy when something happens to your car . they just pass it on to the 3rd rate carrier who is not bothered eitherway and will do nothing about it... [ More ] | | It is always good that our unhappy customers take the time to post their frustrations here too, so that you can see that these reviews are legitimate and that we also have a small percentage of people that are unhappy with us. Shawn has reason to be angry but he is not giving the whole story here, which contains some good points for you to learn from. In terms of the quality of the carrier, the phrase 'you get what you pay for' was never more true than in this industry, but Shawn is not being honest about where his price issue began, nor how much choice he had in avoiding it. He requested and was given a price quote from Aliso Viejo, CA to San Antonio, TX of 575, however, when he placed his order online, he switched his delivery city to Hondo, TX which is 50+ miles west of San Antonio down a highway that carriers do not frequent. Not impossible, but would definitely need to be priced higher to get a carriers interest. We informed him that his price of 575 would not get a carrier contracted to Hondo but he would not adjust it to a proper amount, nor would he meet a carrier in San Antonio. Our biggest mistake was that we should have walked away at that point and canceled his order, but his salesperson, David, has a soft spot for helping people out so he promised to try. We then received calls from excellent carriers, each asking for more money to deliver it to Hondo, but on each occasion Shawn passed. We finally did get a great carrier to move his car, but unfortunately it sustained some minor damage while being unloaded, a rare occurrence but certainly a slim reality. In Shawn's case, it really may have been just bad Kharma. But then the real problems began. The carrier admitted to the damage right there on the spot and assured Shawn they would take care of it, but Shawn refused to sign the final Bill of Lading, not smart, especially if he does end up in court. If your vehicle is ever one of the slight few that sustain damage, you must always note it on the final BOL. The carrier still agreed to move forward with a damage claim and have Shawn get estimates, however those estimates contain repairs that were not part of the damage that occurred so now Shawn and the carrier are in a dispute over what was and wasn't done by the carrier. The carrier will absolutely pay for the damage they did, but not the extras that Shawn is trying to get rolled in, obviously. We have been holding, and continue to hold, Shawn's hand and walk him through the process, but they are at a stalemate that is primarily of Shawn's doing. We hope it gets resolved soon and hope this review of his experience helps you with your car move. [ view ] |
| | | shawn | | 7/15/2010 8:37:00 PM |
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| Extremely Professional carrier | | I got a reference of Honesty First Auto Transport Inc from one of my friend, frankly i was flooded with Quotes so they were not the only guys and I had lots of options
This was the cheapest quote, I reviewed the information online and after a shor... [ More ] |
| | | GAUTAM | | 7/13/2010 1:06:00 PM |
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| THANKS | | I REALLY APPRECIATE YOUR SERVICE. I HOPE YOU ARE KEEPING THE SAME TRACK. THANK YOU. ANYTIME I GET SOMEBODY I WILL REFFER TO YOU. YOU ARE SO KIND,COMPREHENSIVE ETC. GOD IS GOING TO BLESS YOUR AND YOUR FAMILLY. [ View ] |
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| Vehicle transportation | | I will recommend Honesty First Auto Transport to family and friends. I have received excellent service. I was surprise with the care that the driver shows with the car and the advise of not to put certains items in the vehicle to protect it from the... [ More ] |
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| Honesty First Auto Transport | | Honestly, Honesty First Auto Transport did an excellent job of fixing me up with a dependable carrier and driver. The communication was some of the best in terms of customer service that I've ever experienced. You can't go wrong with this mix. I w... [ More ] |
| | | Mike Dean | | 7/9/2010 11:10:00 AM |
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| Honesty First Auto Transport | | Honestly, Honesty First Auto Transport did a fine job. The selected carrier outfit and driver did a great job of communicating and facilitating the delivery. Considering that they had to deal with a teenager at the destination, I highly recommend t... [ More ] |
| | | Mike Dean | | 7/9/2010 10:41:00 AM |
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| Honesty Auto transport | | I called Nicole at Honesty auto and found her to be great. She was very patient and made me feel very confident in her abilities. She set up my transport with B & L (I think that was the name) and they were GREAT, on time and delivered as promise... [ More ] |
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| Great experience | | I was shipping my car around the holiday weekend, and went with Honesty First Auto Transport because of the other reviews I read. I had used two other shipping companies before, had one good experience, one bad. HFAT was the second cheapest quote I ... [ More ] |
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| Great business and communication! | | Honesty First Auto Transport did a fantastic job in explaining the process with great detail. The entire transaction and process was seamless and well organized. Would definitely use Honesty First Auto Transport again in the future! [ View ] |
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| Honesty First & Exit 15 Trucking | | Double Whammy. I booked via Honesty First a pick up in Addison, Illinois on a Monday to be picked up Wedesday w/delivery in Las Vegas. I was told $600 for a 5-7 day door to door drop off by Dave at Honesty First & figured the Infiniti Fx 45 wou... [ More ] | | Permafrost certainly has reason to be upset, but he is a bit TOO frosty in his review and demeanor. It was written at 1 am, so we will forgive him for his state of mind. Truck breakdowns happen and they are frustrating for all involved, and while 5-7 days is certainly the average transit time for that move, things like breakdowns are the number 1 reason that every company's Terms state that dates are not guaranteed. Personally, we think that Exit 15 did a great job by getting another carrier to deliver it for them, most companies would not do that. Keep in mind that they had to pay the second company out of the fee that they receive, therefore this breakdown cost them even more money. The customers comment about our phones is bizarre, but yes, we are in LA will VOIP phones that route through a server in Atlanta. That's a first for a negative review, but oh well. Apparently David was unsuccessful in his attempt to help Permafrost keep his cool, pardon the pun. As far as how his order with us played out, he requested a quote on 6/22 around noon, received it 10 minutes later, placed his order around 2pm that same day and by 3pm was set up with his carrier. They picked up as scheduled and were it not for the breakdown, we believe this would have been a much warmer review. Hope it helps you in your decision. [ view ] |
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| Got the experience we wanted | | Worked with Tom to get a car from CA to PA. Placed a bid with a few days wiggle room, but wound up throwing an extra $50 at it to get the car moved when I wanted it done. This was done at MY choice, and without any pressure from Honesty. We were t... [ More ] |
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| CELICA90- ORLANDO2CALIFORNIA 3 DAYS ..WOW!! | | GREAT JOB.....DRIVER TOOK JUST 3 DAYS FROM FLORIDA TO CALIFORNIA. WOW!!
I HAD A DEADLINE TO GET MY CAR TO CALIFORNIA AND TOM DID EVERYTHING HE COULD TO TRY AND GETTING ME A TRANSPORTER ASAP. AND HE DID.
VERY SATISFIED WITH THE TRANSPORTER... [ More ] | | Thank you for your business. We did not pay him to write that review, but hope he feels that great service was pay enough. [ view ] |
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| Nice Experience | | The quote from Honesty First Auto transport was amongst the lowest of all the enquiries I made.
Their service was good and what I liked most is they picked my car in a 2 day window period without charging extra , delivery was on time and handed over... [ More ] |
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| Great first time Experience!!!! | | I requested for quotes on transportreviews.com and I got the lowest quote from Honesty First Auto Transport. I read many reviews regarding the car shipping industry and was very nervous to send my car from California to Texas. Due to the low price,... [ More ] |
| | | Tawnya | | 7/1/2010 4:07:00 PM |
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| Honesty Auto Transport Experience | | Overall, our experience with this transaction was good to excellent. It's a little hard to know whether we are reviewing the broker or the trucking company itself. The broker, Honesty First Auto Transport, was excellent and provided us with the con... [ More ] |
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| Honesty First Auto Transport Inc-CAN BE TRUSTED | | Dear Nicole,
I would like to pass this on to you that "MON TRANS INC." did a terrific job in transporting my daughter's car from Highland IN to Vacaville California. I would highly recommend your company to my friends and relatives sho... [ More ] |
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| NY to LA on time | | We moved from NY to LA and needed our car to be there on time so we wouldn't have to rent a car. It all worked out perfectly and Nicole did an excellent job in keeping us informed throughout the process. Unfortunately the car had a cut in one tire an... [ More ] |
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| Very impressed | | Honesty's quote provided to us was way lower than other carrier's. Other websites say "Be careful with low quotes!! You get what you pay for!!" Meanwhile other quotes were as much as 5 TIMES the quote from Honesty. Well, the others were... [ More ] |
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| Excellent service | | From beginning to end, the service provided by Honesty First and the trucking company was impeccable. I had requested that a Lexus SUV be delivered from Northern Virginia to San Francisco and end-to-end had the car delivered to me within 2 weeks in ... [ More ] |
| | | Michelle | | 6/19/2010 1:11:00 AM |
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| Need and Demand | | For a business that claims and functions on the true meaning of capitalism, this was the easiest and carefree transaction in my experience shipping a vehicle. This is my fourth time shipping a vehicle and Tom Miller was a no nonsense individual. He d... [ More ] |
| | | ruben | | 6/19/2010 12:11:00 AM |
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| Great service | | Having never transported a car before I was a little nervous about the process but this company and Jennifer in particular made me feel at ease. The communication from them was excellent and the process went great. Couldn't be happier about my our ... [ More ] |
| | | Terry Treasure | | 6/15/2010 9:30:00 AM |
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| Couldn't be MORE pleased. | | Let me start by saying I'm NOT getting paid for this...nor was I coerced to write a review in any way (I had the same reservations reading these reviews as I'm sure most others do).
Like many...I submitted the online request and received TONS of r... [ More ] |
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| Professional and Reliable Service | | I used Honesty First Auto Transport for the first time based on Reviews and I am very pleased to write that they rendered a very professional service. I was a bit worried initially how my almost new LEXUS RX350 SUV will arrive in open condition, but... [ More ] |
| | | Ganapathi Vaidee | | 6/10/2010 11:48:00 AM |
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| Honesty First Auto Transport, Inc. | | I was extremely pleased with the process and am a fully satisfied customer. Tom at Honesty First was very helpful, patiently answered my questions, and explained the process well. During the transport, the carrier chosen by Honesty First was also v... [ More ] |
| | | Gary B | | 6/7/2010 10:59:00 PM |
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| Recommended Auto Transport Company | | I wanted to thank Tom Miller and Honesty First Auto Transport for making my auto move a smooth and stress free experience. As stated in any form of contacts between myself and Tom Miller, the communication was very clear and pleasant. They found me a... [ More ] |
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| Florida to Indiana | | I just want to let you know that we were extremely pleased with our auto transport. It was a relief just when Paul came to pick it up - a super nice young man who answered all of our questions and even said I could call his cell anytime. The bigge... [ More ] |
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| USE THIS COMPANY | | I will definitely use the company again. I was a little worried going with the company that gave me the lowest quote, but they went above and beyond my expectations. Nicole made sure to contact both myself and my mother which helped keep us all on th... [ More ] |
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| Communications | | While I had no problem with Honesty Auto - who I guess is the agent who scheduled the shipment, I had a lot of problems with the shipper themselves - A Plus Transport. Although the driver was friendly and knowledgeable, he told me the car would be d... [ More ] | | Glad she had a good experience with us and with Tom, and can certainly understand her frustration. A little communication from the driver in that situation would have gone a long way. We wish she would have notified us so that we could have helped her through that as well. Keep in mind, helping in those situations is part of our job, but unless we hear back from you we are unaware of the problem. It is not as if the carrier is going to pick up the phone to tell us they are dropping the ball. So don't hesitate to contact your Broker in those situations, that's part of what you are paying them for. Hope this review helped. [ view ] |
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| Highly recommended | | Nicole at Honesty First was excellent!! I run a small business, and know good customer service when I experience it - and this is it. She had honest answers to every question - sometimes more than once! I knew nothing about this process - never havin... [ More ] |
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| Great | | Honesty was quick and friendly in providing me a carrier for my car. The carrier was great as well, and picked up my car in a timely manner and dropped it off earlier than I even expected. I will definitely be using them again in the future! [ View ] |
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| Car Shipper | | Honesty First Auto Transport is a broker that works with many transport companies that bid on the job through something called Central Booking. It is my understanding that they make sure that the transport companies they book carry the proper level ... [ More ] |
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| I was doubtful | | Could not have been more satisfied with the entire transaction form start to finish. Communications were great, on time and to the point. Driver treated the vehicle like it was his own, showed up at my door a little early, apologized for the fact th... [ More ] |
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| 168596-WF | | This was my first time moving across country and I was quite nervous about shipping my car shipped. I chose Honesty First because of the reviews on this website. Overall, I am satisfied that my car got to CA safely and without major damage.
Coup... [ More ] | | GREAT stuff to learn from in Roger's review and through his experience, especially for anyone else that has never done this before, and that's probably most of you. I will address his points in the same manner he brings them up.
1. I am not sure where he missed the fact that we are a broker, it is all over our website, our emails and in the very first paragraph of the order terms. It is even on the very top of this review page with a link to verify such. Some people are very afraid of brokers, and rightfully so. But to give us one star for Honesty under those grounds is unwarranted, we never pretend to be anything other that what we are. We also do not require payment until you, the customer, have a chance to approve the chosen carrier, so if he didn't like American Auto he could have told us so and we would have found him another. That's one of the many ways that brokers help you. As for American Auto, they may have some bad reviews, it's the vocal minority that usually finds it's way back to this review site and others like it, but we have used them for years with no complaints. Most of our customers are pleased with their safe and efficient service, in fact, which leads us to...
2. Just as I know that David would never tell a customer that an order would never take MORE than 7 days, he would never tell a customer that it would not take LESS than seven days either. ALL dates are always estimates, keep that in mind. What I am sure that he informed Roger of was that the AVERAGE transit time for a move of that distance is, in fact, AROUND 7 days. Now, most customers would be thrilled to receive their car in 3 days on this move, and I understand the inconvenience of the situation that Roger found himself in, but it could have easily been avoided if he had told us up front of his need for a delivery restriction, so again, it is not entirely fair to fault us for not having this information in the first place. If you are not going to be able to accept your car until after a certain date, you need to make the company you choose aware of that. David and the rest of our staff will always ask about this if they see that the contact person is the same on each end, but in Roger's case, we were picking up from a different pickup contact and delivery to him with no notes of any issues, so if we are unaware of the problem, we cannot help you avoid the problem. As for the carriers, the vast majority cannot hold vehicles without charging storage, so make sure that you make the company you choose aware of any and all potential delivery issues up front.
3. Yes, on an open transport, your car WILL get dirty. That IS gauranteed (one of the few in this industry). It is impossible to cross the deserts of Texas, New Mexico, Arizona and Southern California without encountering dirt, whether you are driving your car or it's on a transport. It also sounds as if Roger has yet to wash his car as of his writing of this review, so my guess is that the black spots he refers to are more likely dead bugs, but I could be wrong. The oil-from-the-car-above scenario is more of an urban myth perpetuated by everyone's fears than a reality. But his point about the car cover is not valid and should not be taken as advice. Car covers are made for vehicles when they are stationary and would not (and should not) be used while in transit. Besides being an extreme liability if it were to blow off in traffic, the wind would continually whip that cover up against your car for 3000 miles, and when it arrived, you would weep at the condition it would leave your paint job in. Move past that idea right now, you can go in an enclosed transport if you choose, but realize that that is like flying first class and costs quite a bit more.
I think once Roger has more time to reflect on his experience, and in comparison to the reviews of OTHER companies that he mentions, he will realize even more deeply the point that he makes about it really not being so bad an experience after all. He may even see fit to call us again, but I could be wrong about that too.
Hope this review helped you in some way. [ view ] |
| | | Roger | | 5/23/2010 12:40:00 AM |
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| wonderful service | | The booking agent (Tom) was most helpful. Their website also very useful. The quote was reasonable and low and was picked up almost immediately. A call to the sender arranged pickup near their residence since their home was not easily accesible. The ... [ More ] |
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| auto transpprt | | Customer service and pricing was very satisfactory. Pick up and drop off was right on time. Some difficulty communicating with transport driver - English skills poor. [ View ] |
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| Honesty helped fulfill my dream! | | I am very happy to have been provided customer service from the wonderful team of Honesty. Honesty Company helped to fulfill my dream of recieving my 1975 Chevrolet Corvette from my Mother's house in Louisiana to my new residence in San Diego, CA. ... [ More ] |
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| WOnderful experience | | This was the first time we shipped my parents car from Florida to NY, Honesty First Auto were extremely helpful in getting this done. It made a stressful move much less stressful as Tom kept me posted from mid-April when we inquired about the shippin... [ More ] |
| | | Arleen | | 5/19/2010 7:41:00 AM |
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| Excellent Job! | | I will definitively recommend Honesty First Auto Transport. They have an excellent customer service, competitive pricing as well as excellent sence for punctuality. Jennifere Kenyon was amazing; I will recommend her hundred percent! I had bad experi... [ More ] |
| | | Khaki | | 5/18/2010 1:19:00 PM |
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| Good service | | Excellent and courteous service. Better then my previous experience with a more expensive carrier.
Need to be flexible with pick up time and keep contact with the driver. [ View ] |
| | | John | | 5/15/2010 12:29:00 PM |
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| Wish I had another car to move | | My experience with Honesty First was fantastic - my request was answered within a few hours, a carrier was found within a few hours, the carrier contacted the shipping party within a few hours, and pick up was made bright and early the following day... [ More ] |
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