Direct Express Auto Transport  | |
| Location: | 101 Lucas Valley Road
San Rafael, CA 94903 |
| Phone Number: | 800-600-3750 |
| Website: | http://www.autotransportdirect.com |
| Email: | info@autotransportdirect.com |
| Time On Site: | 4 Year(s), 8 Month(s). Since 6/7/2007 10:40:00 AM | | FMCSA Licensing: | MC-479342 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | Other Names:
(using or used this MC number) | All-Pro Auto Transport | | | | | Direct Express Auto Transport is one of the largest auto shipping companies in America with over 21,000 vehicles shipped annually. The company is one of the very few that is Accredited by the Better Business Bureau (BBB). The BBB has rated Direct Express "A+". Most of the companies with hundreds or even thousands of reviews on this board are not accredited by the BBB, or if they are, have a low rating. Over 90% of Direct Express Auto Transport customer vehicles ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, they have an amazing record of success. Please keep that in mind when considering your next auto transport move.
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Have your own experience with Direct Express Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*): 
1200 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Direct Express Auto Transport reports that they have an average of 21000 customers per year. Currently, this site has 584 reviews posted by individual customers for the past 365 days. So approximately 2.78% of Direct Express Auto Transport customers have posted a review.
This means that 97.22% percent of their customer’s opinions are not represented on this site. |
| Direct Express great, again | | This is my second delivery with Direct Express, and were prompt and professional just like the first time.
I will use again when needed.
Was picked up on Sun evening and arrived Sat evening.
David [ View ] |
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| Transport to Texas | | Driver (Juan) that picked up the car was very reassurimng that the car would be in good hands taken good care of. We appreciated his sincerity. It was great to see him again when the car was delivered on time. [ View ] |
|  | Jessica  | | 2/9/2012 11:08:00 PM |
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| Florida to California Review | | Car arrived in good condition, communication with the driver was great. Dispatch gave me the drivers cell number and he would text me updates on the arrival time frequently. Great service! [ View ] |
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| My auto transport | | The service was very good. I got a call the same day I submitted my order online to check if my car could be picked up the same day instead of the next day. I was pleased at the lighting fast response. Once I was assigned a truck. The truck driver Mi... [ More ] |
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| Great experience! | | Note: Direct Auto Transport is a BROKER not a shipping company. I had a great experience withe the shipping company they chose for me. [ View ] |
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| Car transport | | I am very pleased with the service that Direct Express Auto Transport provided. I would not hesitate to use them again, and would recommend their service for excellent, economical, and cirtious automotive transport. [ View ] |
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| Little early but better than late! | | They arrived 2 days earlier than I had expected so I had to rush to get the car ready. The drivers were polite however and kept me up-to-date on the status of the shipment. They delivered it to my friend on-time and scheduled with him to make sure he... [ More ] |
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| Great Experience | | Although the pickup time was delayed they still delivered it on time as promised. They drove through Thanksgiving Day to make it on time. There was good communication on both sides and made this move smooth. I highly recommend them. [ View ] |
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| good experience | | The price was average, if not better than most, and the car came back to me scratch free-only a bit of dirt from the open road. The pickup and drop off locations were convenient, and the trip took less time than anticipated, which was great. [ View ] |
|  | | Claire | | 2/8/2012 1:37:00 PM |
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| Auto Transport | | This was my first time using a company to transport my vehicle and I was very please with the services. The car was deliver way too early which it was great. If I have to do it all over again I definitely will use the same company. [ View ] |
| | | Janette Maldonado | | 2/8/2012 1:07:00 PM |
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| Review | | Direct Express and the driver were very professional and prompt. They explained every thing. I am very happy with the overall experience. The car arrived sooner than I thought and was in very good condition. My car was exactly the way i gave it to th... [ More ] |
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| never picked up | | I arranged for pick up of my son's GMC Yukon Denali on January 9, 2012 for transport from Michigan to Washington. The quoted price was $1284.00. I was told the vehicle would arrive in Washington within 7 to 10 days from the date of the deposit bein... [ More ] | | Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. We are sorry that customer Kimberly Schneider is dissatisfied with the service but all shipments to the state of Washington from the east go slowly in the winter. Once picked up, it takes 7-10 days on the road. It is not 7-10 days from time of order. Meeting in Detroit is faster than shipments from central Michigan. We wish Ms. Schneider lots of luck in all her future endeavors. [ view ] |
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| Shipping review | | The vehicle was picked up and arrived much sooner than I expected.This is not the first time I have used Direct Express. I will use them again if I need A vehicle transported. They had the vehicle here in just A few days. The shipping time of other s... [ More ] |
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| Excellent Experience | | This was the first time I have shipped a vehicle. The car was delivered to me ahead of schedule and was undamaged. Other than being dirty from being transported on an open trailer (which should be expected) the car traveled over 2000 miles unscathe... [ More ] |
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| Transporting Kia Spectra | | My kia Spectra arrived two days ahead of the promised delivery date. The shipper insisted on cash payment upon delivery and the driver was courteous. My only comment was that the exterior was dirty, but it came in an open truck and hence that was to ... [ More ] |
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| Tell you what you want to hear . . . . and that's about it | | I needed a vehicle picked up at a dealer and moved to SC . . . . I called several companies and they were all on the fence about pickup and my mistake was listening to the sales lady at Direct Express Auto Transport when they said the route from MD t... [ More ] | | Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. We are sorry that customer Andrew Sabich is dissatisfied with the service but he made his huge 2003 Dodge Ram 1500 Base Cargo Van available only five days ago and cancelled too soon. Andy - you need to give big vehicles more time, especially when shipping to remote locations such as Seneca, South Carolina. We wish Mr. Sabich lots of luck in all his future endeavors.
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| transport 4 vehicles | | The Hauler was Robert Auto Transport. They picked the vehicles up promptly when they said they would and delivered them the next day on time. We've been shipping vehicles, usually two at a time for the last six months and this was the first we sent... [ More ] |
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| Would use again | | Direct Express had by far the lowest price of any auto transport, and I contacted about ten different companies. Luckily I was not in a hurry to get the vehicle, but I did want it delivered safely. It took about a month from payment to pick-up, pos... [ More ] |
| | | Steve the Opera Singer | | 2/6/2012 11:22:00 AM |
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| Good service! | | Direct Express Auto Transport were prompt in their service. Ebro LLC was the assigned Truck Company and our driver Bob (Molortoli) was great to work with. My car reached before I could move into the new city but Bob patiently waited for more than 6 h... [ More ] |
| | | Sudesh K. | | 2/6/2012 8:26:00 AM |
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| Excellent Experience | | Moving my car from California was a worrisome idea. I'd moved many times but always had someone else arrange and pay for the move. This time is was all on me. Surely this was going to cost a fortune and they were going to wreck my Mustang. When I... [ More ] |
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| Good Review | | This was a very pleasent experience for me. The car was picked up exactly when promised with excellent communication. Car was delievered the very next day. Im very satisfied and would do the same again. I recommend Direct Express A.T. [ View ] |
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| I would use again | | Direct Express was very Knowledgable and prompt. They sent e-mail confirmations every step of the way.Saved me over two hundred dollars from other quotes I received. I would use them again. [ View ] |
| | | Jon J. | | 2/4/2012 4:47:00 PM |
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| auto transport review | | I had my vehicle shipped from Florida to Kansas. The trucking company that picked up my vehicle was very professional. Called and gave me a time of delivery. Delivered to my front door. I'm very pleased with auto transport direct and the trucking c... [ More ] |
| | | J Hobbs | | 2/4/2012 4:29:00 PM |
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| Failure to pick up vehicle | | The agent on the phone never mentioned that it might be weeks before the vehicle was even picked up. The confirmation that is sent later states that they cannot gtd. a pick-up date, but after 15 days we cancelled the service. There was never any cont... [ More ] | | Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. We are sorry that attorney B. Todd Thompson is dissatisfied with the service but he was advised in writing in the Order Confirmation within seconds of placing his order (which is not later) that we cannot guarantee ship dates. Most attorneys such as Mr. Thompson read order confirmations. We also make it clear on our web site and documented having done so verbally. There simply were not enough cars leaving that area of Kentucky at that time and heading to the California desert, which we made abundantly clear. We wish Todd Thompson lots of luck with all his future endeavors. [ view ] |
| | | Todd Thompson | | 2/4/2012 10:51:00 AM |
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| Direct Express review comments | | I had never used a shipper in the past and was very nervous! The people at Dirict Express were very helpful on the phone and through email and made me feel at ease.
Once the vehicle was scheduled for pick up I had contact with the shipper and he wa... [ More ] |
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| Direct Express review comments | | I had never used a shipper in the past and was very nervous! The people at Dirict Express were very helpful on the phone and through email and made me feel at ease.
Once the vehicle was scheduled for pick up I had contact with the shipper and he wa... [ More ] |
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| Move from IA to TX | | The staff was quick to schedule pick up of my car in Des Moines. The price was very competetive. The move happened exactly as planned. The car shipper was prompt and considerate of pick up and drop off timings. The car reached in good shape and good ... [ More ] |
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| Great First Experience ! | | Direct Express Auto Transport will get my business every time. My Chicago to Port Huron run was my first experience and I couldn't have asked foraa better one. On time, both stops, excellent communication, very courteous driver, all with strong atten... [ More ] |
| | | Robert Lee | | 2/1/2012 11:43:00 AM |
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| Highly recommend | | Very quick. First truck was assigned in about 2 days, we were unavailable for pick up and after a quick call to customer service a new truck was assigned for the next day. Clear and efficient email and phone communication. [ View ] |
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| Transportatiion | | I used this company on a referral from a friend who had a Miata shipped from S. Carolina. I had them ship an "87" Grand National from Florida to Michigan.The price was reasonable, the delivery time was good, communication from the driver wa... [ More ] |
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| loyal customer | | I have used them before in 2008 when I moved from Michigan to California. I was satisfied with their service not to mention the competitive price. So, when I moved back from California to Michigan I decided to use them again. They picked up my car a ... [ More ] |
| | | Grace | | 1/31/2012 1:54:00 PM |
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| Car Transport | | "Auto Transport Direct" has a very good service. I initiated the service and then I changed the pick up day on them twice. They still managed to pick up my car on the first day of availability. The truck driver, Dave from "Boise Transp... [ More ] |
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| STAY AWAY...HORRIBLE EXPERIENCE!!! | | I was told that my vehicle would be picked up in 2-4 days when I booked. It was picked up a MONTH later. I called almost everyday and nobody knew what was going on. I waited for AT LEAST 15 minutes everytime I called to talk to someone. I finally... [ More ] | | Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. We are sorry that customer Chris Setchel is dissatisfied with the service but his original pickup address was in remote Hartwell, Georgia, over 100 miles from the city. Few trucks pass through that rural area heading to California and Mr. Setchel was advised of that. All his other negative comments are contrary to what our other customers say. We are in fact easy to talk to and very responsive. We wish Mr. Setchel lots of luck with all his future endeavors. [ view ] |
| | | Chris | | 1/31/2012 11:01:00 AM |
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| delivery | | Even though the truck broke down, the carrier provided kept the vehicle on the same truck and delivered with no flaws. [ View ] |
| | | Tobias A. Jones | | 1/27/2012 2:23:00 AM |
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| delivery | | Even though the truck broke down, the carrier provided kept the vehicle on the same truck and delivered with no flaws. [ View ] |
| | | Tobias A. Jones | | 1/27/2012 2:23:00 AM |
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| Great Service | | I had a wonderful experience with Direct Express Auto Transport. The truck driver went out of his way to accomodate my schedule the day of delivery. He was always available by phone or text to coordinate. Overall great service! [ View ] |
| | | Kalla Pearson | | 1/26/2012 11:51:00 PM |
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| Would recommend | | I picked direct express to ship my car from Roseville,CA to Atlanta, they offered the lowest price compared to companies over 4 star in transport reviews. I would definitely use again.
The pick up and delivery was exactly on the time mentioned. [ View ] |
| | | sukruth | | 1/26/2012 10:53:00 PM |
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| Would recommend and use again | | I picked direct express to ship my car from Roseville,CA to Atlanta, they offered the lowest price compared to companies over 4 star in transport reviews. I would definitely use again.
The pick up and delivery was exactly on the time mentioned. [ View ] |
| | | sukruth | | 1/26/2012 10:53:00 PM |
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| Auto Transport | | Placed my order via internet. The F.A.Q.'s were very helpful. Order conformation and carrier assignment was quick. The carrier picked up on time at a place of my choosing. He was very courteous and preformed a thorough examination of the car and c... [ More ] |
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| Son's car to College | | The delivery of my son's car to college was very good and since the weather was really bad I was surprised to learn it was early. He was very happy to get as we were to get him to him. [ View ] |
| | | Dave F | | 1/24/2012 3:09:00 PM |
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| Newbie to transporting vehicles | | Being my first time ever using a car transportation company, I had some major doubts about the process especially considering I would be transporting my car a considerable distance (Milwaukee, WI to Phoenix, AZ). Dealing with Direct Auto however, all... [ More ] |
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| Direct Express | | Their automated quote system was quick and gave me a price that was a little below the average of all the calls received by other brokers. Their customer service and the driver answered questions and eased any fears during the transport of my car. ... [ More ] |
| | | Toby Lees | | 1/24/2012 11:23:00 AM |
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| TN to CA | | Excellent customer service!! The transporting company assigned to deliver my car was "top notch".
I had a horrible experience with another company in the past and so I was a bit on edge about whether or not my car would be picked up on t... [ More ] |
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| Extremly Pleased | | I have recommeded this company to anyone who wants to transport a vehicle. I will save the information and use it again if I ever need to transport a car. Thanks a million for great service.
Sharon Y [ View ] |
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| Direct Auto Experience | | Booking process is simple, Drivers were professional, courteous and Friendly. Would definitely use them again! [ View ] |
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| Transport from Mass. to Florida | | The driver contacted us the afternoon before the available date to ask if he could pick up the car that evening. He was very helpful, friendly and professional. The car arrived in Florida one day early which was perfect for us. Everything went so smo... [ More ] |
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| Transport | | We needed to move our vintage VW bus from Key West to a restorer in NH. I went online looking for a transportation company and found Direct Express Auto Transport. Their system was incredibly easy to use, all the important things like insurance and... [ More ] |
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| NEVER SHIPPED MY TRUCK!! STAY AWAY!! FULL OF LIES!!! | | OK HERES MY STORY TO LET EVERYBODY KNOW HOW I WAS SCREWED BY THIS COMPANY. OK LOOK I BOUGHT A TRUCK IN INDIANA BEFORE CHRISTMAS TIME AND I BOOKED WITH THE SHIPPING COMPANY ON 12-27-2011, THEY SAID THAT THEY WOULD PICK MY TRUCK UP ASAP LIKE THE NEXT D... [ More ] | | Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. We are sorry that customer Frederick Bertele is dissatisfied with the service but his pickup contact in remote Richland, Indiana did not respond to our driver, so after spending the night he moved on. We wish Mr. Bertele lots of luck with all his future endeavors. [ view ] |
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