Cascade Vehicle Shipping, Inc.  | |
| Location: | 700 NE 4th Ave Suite #201
Camas, WA 98607 |
| Phone Number: | (800) 809-0389 |
| Secondary Phone Number: | (360) 834-7898 |
| Website: | http://www.cascadevehicleshipping.com/ |
| Email: | Terry@Magiccarpetautotransport.com |
| Time On Site: | 4 Year(s), 10 Month(s). Since 4/18/2007 11:12:00 PM | | FMCSA Licensing: | MC-600841 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | | | | VISIT CASCADE VEHICLE SHIPPING ON FACEBOOK, "LIKE" OUR PAGE, SEE PHOTOS OF CASCADE'S STAFF AND FEEL LIKE YOU ARE AMONG FRIENDS.
"The Cascade Difference" Cascade Vehicle Shipping is an auto shipping brokerage. We can assist you in the transport of just about any vehicle in the lower 48, Canada, Hawaii, Alaska and worldwide. What makes Cascade different is the heart of its employees, who not only care deeply about the customers they help, but who also care and have committed themselves to helping make a difference in the world we live in. While we remain an auto shipping brokerage first and foremost, we will do so with honor, integrity and a personal commitment to our customers and this world. That's "The Cascade Difference." |
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Have your own experience with Cascade Vehicle Shipping, Inc. to share? Click Here to add a review. Overall Rating (Last Two Years*): 
1856 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Cascade Vehicle Shipping, Inc. reports that they have an average of 2500 customers per year. Currently, this site has 947 reviews posted by individual customers for the past 365 days. So approximately 37.88% of Cascade Vehicle Shipping, Inc. customers have posted a review.
This means that 62.12% percent of their customer’s opinions are not represented on this site. |
| Good | | Price of this delivery was okay with me ($962 after rebate). The representative was helpful on answering my questions since it was my first time to ship a car. The trucker who delivered my car was good and careful. In overall, I satisfied this dea... [ More ] | | Kimberly@Cascadevehicleshipping.com 360-834-7898 ext 230 VP of Operations
Ken,
I am glad that you were satisfied. Please tell friends and family abuot us and let me know if you need anything else. Thanks again. [ view ] |
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| Delivery of my Ford Shelby Mustang | | My Contacts with Cascade gave confidence that they knew how to get the job done and did so. The driver contacted me the day before the car was delivered as I was told he would. He was in Montana when called me and his arrival was early evening he p... [ More ] | | Kimberly@Cascadevehicleshipping.com 360-834-7898 ext 230 VP of Operations
Doug,
Thank you so much for choosing Cascade. If there is anything else you need please let us know.
Thanks [ view ] |
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| Very nice company | | I used Cascade after a friend refer them to me. Though my car pickup was a little bit late, but it was mainly because of the bad weather in the east cost. Their initial quote was ~$1200.00 including their fee ($175.00). When no one showed to pick up ... [ More ] | | Kimberly@Cascadevehicleshipping.com 360-834-7898 ext 230 VP of Operations
Michael,
It was a pleasure working with you. I am happy we were able to find a carrier for you, as you know Pittsburgh is a harder location. If you need anything else please let me know.
Thanks [ view ] |
|  | | Michael | | 2/13/2012 2:38:00 PM |
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| Awesome Job | | Not knowing anything about transporting my car, I called several companies/requested quotes online, I was very impressed with Cascade from start to finish. Jessica R was awesome at answering any questions I had and always kept in contact with me. The... [ More ] | | If you are looking for A+ amazing customer service that goes the extra mile please contact Jessica at Cascade Vehicle Shipping at 360-834-7898 or at jessica@cascadevehicleshipping.com - Carlos Thank you for the wonderful 5 star review. I am so happy I helped you feel comfortable with the process of shipping your vehicle. If you ever need assistance with a transport or know of anyone who may- Please send them my way. It would be my pleasure to assist in the transport of vehicles motorcycles boats SUV and Trucks- I wouldn't miss an opportunity to work with great customers. Thank you again Jessica R. [ view ] |
| | | Carlos | | 2/13/2012 1:46:00 PM |
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| My Experience with Cascade | | I needed my car shipped from New York to Chicago. Bernard from Cascade was great. Not knowing anything about transporting my car, Bernard sent me to a site that has great information about the process.Even if I didn't use them as my transport he want... [ More ] |
| | | Marty | | 2/13/2012 9:45:00 AM |
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| Cross Country Vehicle Transport | | I called several companies/requested quotes online. Mike from Cascade was the frst to call me back, probably within the hour of me submitting the reqest for a quote. It was a weekend and I remember liking the fact they were open on the weekend. Mike ... [ More ] | | 360-834-7898 info@cascadevehicleshipping.com - Lorena, we appreciate the wonderful feedback and happy to have made this transport a pleasant experience for you. Cascade Vehicle Shipping Staff [ view ] |
| | | Lorena | | 2/10/2012 6:21:00 PM |
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| Cascade was a great choice!! | | I was very impressed with Cascade from start to finish. Jeff was awesome at answering any questions I had and always kept in contact with me. They quoted me a price and it didn't change during the shipping. They told me my car would be picked up on t... [ More ] | | jeff@cascadevehicleshipping.com 503-882-4988
Alex, Thank you for choosing Cascade Vehicle Shipping for your transport needs. It was a pleasure doing business with you and hope to hear from you again. Take Care, Jeff [ view ] |
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| service report | | Thei servcice was excellent , reliable and timely . This shipping experience could not have been better . I am an experienced auto shipper . I will use them again if I need to ship another vehicle [ View ] | | For A+ amazing customer service that goes the extra mile please contact Jessica at Cascade Vehicle Shipping at 360-834-7898 or at jessica@cascadevehicleshipping.com - Thank you for the wonderful 5 star review. If you ever need assistance with a transport or know of anyone who may- Please send them my way. It would be my pleasure to assist in the transport of vehicles motorcycles boats SUV and Trucks- I wouldn't miss an opportunity to work with great customers. Thank you again Jessica R. [ view ] |
| | | J T Erwin | | 2/9/2012 7:54:00 PM |
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| Great service | | Pick up and delivery was prompt and on time. The price I was quoted was great and also received a small rebate on top of that. I would not hesitate to go with Damon Luckey to ship my next vehicle. ***** [ View ] | | DAMON LUCKEY (360)834-7898, damon@cascadevehicleshipping.com. Chiyo, thank you for the stellar review. I was getting a little worried about your vehicle making it there in time with the weather conditions we were having at the delivery location. I knew you were comming down out of Canada and am happy that everything worked out well. Please keep me in mind if you ever need to ship a vehicle in the future. I will also give you or anyone that you refer to me a discount up front. [ view ] |
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| Damon Luckey gave an excellent service | | Damon responded to my request quickly and courteously, and the car was picked up on the day promised and delivered earlier. The driver who delivered the car was efficient and courteous also. [ View ] | | DAMON LUCKEY (360)834-7898, damon@cascadevehicleshipping.com. Yaeko thank you for the wonderful review. It was a pleasure to help you ship your daughters car back for you. Sorry for the delay at the begining of the order I had some difficulty getting back to you because of the storms that you were having in the area, but after that things went very smooth. The storms also did not effect the shippment in fact the car was delivered early. Thanks again for giving me this opportunity and if you or anyone you know need this service in the future please have them call. I will make sure that they recieve a discount for the referral. [ view ] |
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| Shipping my Jeep | | These folks are great to deal with. They also speak english, which is not the case with the dozen or so other shippers who I contacted. Damon took the time to explain the whole process to me from stat to finish. Everything happened as planned and on ... [ More ] | | DAMON LUCKEY (360)834-7898, damon@cascadevehicleshipping.com. Dave thank you for the excellent review. It was a pleasure working with you and thanks for the picture of the jeep, it will be a nice addition to my collection of "show" cars. I am very happy that we were able to satisfy your needs and show you that we are of that calibur to handle show quality vehicles. [ view ] |
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| GREAT COMPANY | | This was the first time i had ever had a vehicle transported so i had no idea what to do or expect, Jessica was excellent she told me everything i needed to know even things i didn't know i needed to know.My vehicle was picked up exactly as stated a... [ More ] | | For A+ amazing customer service that goes the extra mile please contact Jessica at Cascade Vehicle Shipping at 360-834-7898 or at jessica@cascadevehicleshipping.com -Marty, Thank you for the wonderful 5 star review. Very happy this was a seamless transition for you and that I helped you feel comfortable through the process. If you ever need assistance with a transport or know of anyone who may- Please send them my way. It would be my pleasure to assist in the transport of vehicles motorcycles boats SUV and Trucks- I wouldn't miss an opportunity to work with great customers. Thank you again Jessica R. [ view ] |
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| transport of vehicle | | The service was excellent and I would definately use them again.The pickup and delivery went seamlessly and Jessica was great. Thanks Jessica ! [ View ] | | For A+ amazing customer service that goes the extra mile please contact Jessica at Cascade Vehicle Shipping at 360-834-7898 or at jessica@cascadevehicleshipping.com - Sandy Thank you for the wonderful 5 star review. You were a pleasure to work with and I was glad I could help out your family. If you ever need assistance with a transport or know of anyone who may- Please send them my way. It would be my pleasure to assist in the transport of vehicles motorcycles boats SUV and Trucks- I wouldn't miss an opportunity to work with great customers. Thank you again Jessica R. [ view ] |
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| Mike was GREAT!!! | | I was THRILLED with this company! After spending 2 weeks researeching companies, I decided on Cascade Transporting. Of course, price was a consideration, but so was customer service,BBB ratings, and the time the companies I interviewed said it would... [ More ] | | 360-834-7898 info@cascadevehicleshipping.com - Thank you for the great review, Mary. Please contact us again for any shipping needs. - Cascade Vehicle Shipping Staff [ view ] |
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| Auto transport | | 2nd time we used them and will again. Top Notch
The trip from Oakland to Hawaii was on time and Kim walked me thru every step. A year later, I called Kim again, she pulled up my file and it was like we were old friends. Great service AND BEST PRI... [ More ] | | Kimberly@Cascadevehicleshipping.com 360-834-7898 ext 230 VP of Operations
Don,
Its always a pleasure working with you! Let me know if you need anything else :) [ view ] |
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| Montana Transport | | Very pleased with the service, and would give a 5 star, except that the cost was about $100 higher than quote. The location for pick up was somewhat out of the way, however, so I thought that overall the cost was fair. Delivery was ahead of schedul... [ More ] | | info@cascadevehicleshipping.com 360-834-7898
Steve,
Thank you so much for the positivve feedback. I am sorry to hear that the truck requested an extra 100. Sometimes the Montana runs do that because there is not a lot of freight coming in or out of that state. If you need anything else please let me know [ view ] |
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| Car transport and delivery | | Damon the Customer Service Representative was honest and followed-through with all of his duties and responsibilities as a transportation broker. Although my vehicle was late by over two hours- it was through no fault of Damon.
Damon was sincere ... [ More ] | | DAMON LUCKEY (360)834-7898, damon@cascadevehicleshipping.com. Joseph, Thank you for the stellar review. We strive on a constant basis to provide the very best sevice a company can offer. I am extreemly happy that we were able to meet and exceed your expectations. Sorry to hear that the carrier was late, I can only imagine what fun it must have been sitting in a parking lot with two young children waiting on the driver. Im sure most of us have been there before and wouldnt want to trade places with you at that moment. I have made notes on the carriers file so that we can make sure this does not happen to someone else in the future. The best of luck to you starting out fresh in a new town, I hope you meet lots of new and exciting people! [ view ] |
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| As usual 5 stars!! | | I've been using Cascade shipping now for almost 5 years now & have had nothing but a great experience. I would recommend them to anyone! Kim is bynfar thee best employee their!!!!!!!! [ View ] | | Kimberly@Cascadevehicleshipping.com 360-834-7898 ext 230 VP of Operations www.cascadevehicleshipping.com
Katie,
I look forward to working with you twice a year! if you need anything before spring training let me know :) [ view ] |
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| Malia | |
My contact was very helpful with my needs and Im very satisfied with the services. Ive also referred Malia to a friend who is also moving... =)
The only issue I had was that I wasnt sure who was supposed to contact me to inform me that my truck... [ More ] | | 360-834-7898 malia@cascadevehicleshipping.com - Thanks for the great review, Domi. When your vehicle got to the port and was ready for release, I left several messages with your son as to the status of the vehicle since he was the one picking it up, sorry if you did not get those messages. Take care. MALIA [ view ] |
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| Show '62 VW Beetle | | Shipping was great. Driver took great care of my vehicle and it came earlier than I thought. Would definitely do business again. This was my second time using Cascade and I will not hesitate to use them again. Malia was honest and helped a whole lot.... [ More ] | | 360-834-7898 malia@cascadevehicleshipping.com - Thank you for the rewiew Kurt, I appreciate you sharing your experience. MALIA [ view ] |
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| Malia | | Th Delivery was efficient. There was no damage to my car and no items inside were tampered with or taken.
[ View ] | | malia@cascadevehicleshipping.com 360-834-7898 Thank you for the great review, Sam. Call me next time you need to ship. MALIA [ view ] |
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| Picked Up Where Another Failed | | Geat customer service! I used Cascade because another broker failed to find a carrier in a timely manner. After telling Cascade about the situation they couldn't make any promises either but would work hard to get a carrier as quickly as possible to ... [ More ] | | KIMBERLY@CASCADEVEHICLESHIPPING.COM 360-834-7898 VP OF OPERATIONS
Brian,
Thank you so much for this review. If you need anything else please let me know. Call me again when you're ready for the next vehicle. [ view ] |
|  | | Brian W | | 2/6/2012 1:39:00 PM |
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| Good Job | | I was a first time user of a car transport company and had a small Class B motorhome to be transported. After contacting a number of companies, I found that the cheapest cost came with some risk due to the driver's need to make a buck too! If the cos... [ More ] | | 360-834-7898 malia@cascadevehicleshipping.com - Gary, you were just a delight to work with. Everything went just perfect with this transport and we even saved you some money too. Thank you for the great review :0 MALIA [ view ] |
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| Excellent service - my first time using a transport | | I would not hesitate to work with Jeff again. He explained how the process works. I didn’t have to do a mail in rebate which was nice. Driver was good, delivered 2-3 days earlier than expected, that was a bonus. Thank you! [ View ] | | jeff@cascadevehicleshipping.com 503-882-4988
Andy, It has been a pleasure working with you as well. I see your other 3 vehicles will be delivered today. Let me know when you have more for pick up. Take Care, Jeff. [ view ] |
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| Wy to DC - Ford Escape. They made it easy | | Working with Debbie really made this move very easy. I shipped a Ford Escape from Jackson, Wy to Wash DC area. The carrier was early when dropping off and the car was in perfect condition, albeit with the expected external dirt. Debbie was extremely... [ More ] | | debbie@cascadevehicleshipping.com 360-975-3158
Eret, thank you for the review, it was a pleasure working with you. If you or any family or friends should need shipping in the future, please call me. Thank you...Debbie [ view ] |
| | | E. McNichols | | 2/3/2012 11:30:00 AM |
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| Smooth relocation | | I worked with Cascade after speaking with a few different carriers. Quite honestly, I'm sure most of the reputable-looking businesses would have done a fine job with my move from TN to TX, but I really appreciated the honesty and full explanation I ... [ More ] | | If you are looking for A+ amazing customer service that goes the extra mile please contact Jessica at Cascade Vehicle Shipping at 360-834-7898 or at jessica@cascadevehicleshipping.com - Thank you for the wonderful 5 star review. If you ever need assistance with a transport or know of anyone who may- Please send them my way. It would be my pleasure to assist in the transport of vehicles motorcycles boats SUV and Trucks- I wouldn't miss an opportunity to work with great customers. Thank you again Jessica R. [ view ] |
| | Edward | | 2/1/2012 8:38:00 AM |
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| truck Transport | | Dealing with Don at Cascade was a pleasure.Don knows this business and I was very pleased.My 1964 chevy truck was not damaged in any way and the driver stayed in contact with me throwout the process.I would highly reccomend Cascade. [ View ] | | Don Edwards, don@cascadevehicleshipping.com 360-975-3183. Thank you wayne for the kind comments, it was a pleasure working with . Please pass the word about me to anyone needing our services. [ view ] |
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| Our Experience | | Good experience and helpful information about how the business works. We were able to have our cars picked up the second day after the first available date we set up with Cascade. Our cars were here in Florida on time as they had promised. [ View ] | | 360-834-7898 malia@cascadevehicleshipping.com - George, I am happy to see you are another PERFECTLY SATISIFIED customer of Cascade. We aim to please and educating our customer are a very important part of the transport process. Thank you for the great review :) Malia [ view ] |
| | | George Garner | | 1/31/2012 3:06:00 PM |
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| Transport to car from Ohio to Oregon | | Overall the transaction was good. Debbie was very knowledgeable and informative regarding the questions I had. In addition she was easy to deal with and always responsive regarding the issues I had with carrier. [ View ] | | debbie@cascadevehicleshipping.com 360-975-3158
Carla, thank you so much for the review. In spite of the winter storms the driver had to endure, resulting in you getting your car later than planned, I appreciate your understanding during the delay. If you should need shipping in the future, please call me. Thank you again....Debbie [ view ] |
| | | Carla | | 1/31/2012 2:36:00 PM |
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| Kimberly Freiley | | Cascade Vehicle Shipping does an excellent job for your transport needs. The reps and customer service are excellent. They keep you up to date when your auto will be picked up and delivered. Their cost for services are reasonable NS not to high. [ View ] | | KIMBERLY@CASCADEVEHICLESHIPPING 360-834-7898 VP OF OPERATIONS
Andre,
Thank you so much for trusting me with the transport process. if you need anything let me know. [ view ] |
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| Great Serive by Mike | | Mike@Cascade did a very good job in getting my vehicle delivered to AZ, on time, from WA.
He worked with me through out the process and was able to find GOOD carrier for my vehicle at a decent amount. I was a bit hesistant in shipping my vehicle wi... [ More ] | | 360-834-7898 info@cascadevehicleshipping.com - Hello Pankaj, thank you for the amazing review, you were a pleasure to work with. Please call us if you have any shipping needs in the future. Cascade Vehicle Shipping :) [ view ] |
| | | Pankaj | | 1/30/2012 10:28:00 PM |
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| Honesty` | | The process was painless and uneventful. Even the Rain was not an issue. All were very pleasant and professional [ View ] | | DAMON LUCKEY 360-834-7898, damon@cascadevehicleshipping.com. Phil thank you for the kind review. The Shipping of your vehicle was flawless and I hope to get an opportunity to work with you in the future. Any Referals that you could give me would be much appreciated. [ view ] |
| | | Phil Hildreth | | 1/30/2012 1:14:00 PM |
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| Great coorespondence | | Debbie was EXTREMELY helpful throughout the process of transporting my 1991 Lotus Elan convertible from California to Florida. Cascade wasn't the cheapest quote, but I read up on their reviews and read the information that Damon emailed me about oth... [ More ] | | debbie@cascadevehicleshipping.com 360-975-3158
Anthony, thank you so much for the great review !! I really enjoyed working with you. If you or anyone you know should require shipping in the future, please call me. Enjoy your new car!!! Thank you.....Debbie [ view ] |
| | | Dr. Rappa | | 1/30/2012 1:26:00 AM |
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| Customer service | | Customer service from Cascade contact person (Debbie Fontaine) was by far one of the best experiences i have had....i work for a fortune 500 company and our own customer service should be as good! She was accessable at all times thruout the process;... [ More ] | | debbie@cascadevehicleshipping.com 360-975-3158
Tom, thank you for the great review!!! I thoroughly enjoyed working with you and, if the need should arise, look forward to working with you again in the future. You were a pleasure to work with. Thank you again, Debbie [ view ] |
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| Order #6372464, Confirm# X581512518 | | Before we placed the order, Malia was very knowledgeable and informative regarding the questions we had. Since we had not contracted this type of business before, we didn't completely understand how the vehicle shipping industry worked. Providing t... [ More ] | | malia@cascadevehicleshipping.com 360-834-7898 - Thanks for the review, Helen. You know, my job is to contact the carrier for you, I am not sure why you thought it was your responsibility. I am happy to see everything went well. Thank you again. MALIA [ view ] |
| | | Helen E. Groves | | 1/27/2012 7:27:00 PM |
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| overall great experience with Cascade | | Jeff and company were prompt and upfront, no hidden fees or empty promises, was a little put out with driver driving vehicle across town after I made it clear it was not registered and uninsured, could have exposed me to liability in an accident. Al... [ More ] | | jeff@cascadevehicleshipping.com 503-882-4988
Andy, Thanks again for your business. I know we will doing for in the future. Your 2nd vehicle will be picked up tomorrow so I will talk to you then, Jeff. [ view ] |
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| Malia | | Malia you are awesome, I spoke to her around 0930 on 27 January. I was told $820 I think from San Antonio to Maryland. I told her I could only do $700, she didn't promise me it would be picked up soon; because my bid was lower than average. By 1025 o... [ More ] | | malia@cascadevehicleshipping.com 360-834-7898 - Thanks for the great review Durville. I am happy we were lucky enough to get this moved for you at such a low rate...............very lucky! Thanks again. MALIA [ view ] |
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| Excellent service from Kim Frailey | | I called a different company who promised super service and delivered nothing. I cancelled the contract and called Cascade. From the very first contact with Kim, I knew I had found the right company to do the job. She was patient, knowledgeable and i... [ More ] | | Kimberly@Cascadevehicleshipping.com 360-834-7898 VP of Operations
www.cascadevehicleshipping.com www.facebook.com/cascadevehicleshipping
cvs.kimberly@yahoo.com
Lee,
It was wonderful working with you! You made my job so much easier. Please let me know if you need anything else and I will get it taken care of for you. Thank you again! [ view ] |
| | | Lee F | | 1/26/2012 10:11:00 PM |
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| Not the cheapest quote, but good service | | Cascade found a carrier in 1 day, my car was picked up on time and delivered on time in good shape. No problems, would ship with them again. [ View ] | | Don Edwards, don@cascadevehicleshipping.com, 360-975-3183 Mary, thank you for the kind words, it was a pleasure working with you [ view ] |
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| malia | | Malia was great to work with. I signed up with another company first and after some poor customer service, went looking for another alternative. Malia gave me so much more information about the process and kept in touch with me while waiting for th... [ More ] | | malia@cascadevehicleshipping.com 360-834-7898 Thank you Cindy for the great review! It's wonderful to hear everything went just perfect for you, call me next time you need to ship your car. MALIA [ view ] |
| | | c. irwin | | 1/25/2012 7:49:00 PM |
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| good shipper | | I spoke with Mike and Damon from cascade. They steup and arranged two vehicles for me, it was reasonable and speedy. [ View ] | | MIKE 360-834-7898 Mike@cascadevehicleshipping.com Mike, it was a pleasure doing business with you. When you get ready to ship the other car just give me a call and I'll get you dialed in. Have a great day and thanks for the HONEST 5 STAR review. [ view ] |
| | | stang11 | | 1/25/2012 4:04:00 PM |
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| transport | | on time and good followthru. Good experience
I am a person of few words. I do not believe in lengthy reviews......... [ View ] | | jeff@cascadevehicleshipping.com 503-882-4988
John thanks for your review. Even the short ones are as important as the long ones. Take care, Jeff [ view ] |
| | | John Tryniski | | 1/25/2012 3:27:00 PM |
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| Satisfied customer | | Debbie was in contact with us for the entire process and called to see that we were satisfied when the job was complete. The process was very easy and the vehicle was shipped without any unpleasant surprises. [ View ] | | debbei@cascadevehicleshipping.com 360-975-3158
Stephanie...thank you for the great review. I really enjoyed working with you, if you should need shipping in the future, or if you know of someone who does, please call me. Debbie [ view ] |
| | | Steph | | 1/25/2012 1:22:00 PM |
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| Excellent Service | | I had never shipped a vehicle before and had many questions in regard to the process. The agent I dealt with, Debbie Fontaine, was extremely helpful and answered each and every question to my satisfaction. The delivery location was somewhat off the... [ More ] | | debbie@cascadevehicleshipping.com 360-975-3158
Sean, thank you for the great review!! I thoroughly enjoyed working with you and would welcome working with you again in the future. Thank you so much...Debbie [ view ] |
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| move military truck | | Tough heavy load to ship- -military humvee- - everything was cheap and perfect- trucker was very good and Jeff the agent did the job for hundreds less then 10 other shippers I called- Will always Jeff at Casscade shipping [ View ] | | jeff@cascadevehicleshipping.com 503-882-4988
George it was a pleasure working with you and I'm looking forward for your future business. Jeff [ view ] |
| | | george meehan | | 1/24/2012 7:39:00 PM |
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| Malia McClain | | This was my first time transporting a car. I visiting some sites and received phone calls for a week by aggressive people with a business as usual attitude.
Malia was the last one I called after reading the reviews of transport companies.
She ... [ More ] | | 360-834-7898 malia@cascadevehicleshipping.com - Sam, you are such an incredible customer. I wish we could have been able to get your vehicle moved for the lower rate but no carrier's would take it for $200 less than what that route requires. We can put any number out there but in the end, the driver has the last say. Thank you for allowing me to explain the shipping process to you and for trusting my expertiese. Thank you again, Sam. MALIA :) [ view ] |
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| MIKE (Terrible Experience Overall) | | Overall my experience was terrible. I will detail why I say that. First off, the quote given was off by almost $300. It was only several days after my expected pickup date that I finally got a call saying that they found a carrier but the price wa... [ More ] | | Mike@Cascadevehicleshipping.com 360-834-7898 Kimberly@Cascadevehicleshipping.com
Matt,
First, you arranged for your vehicle on the 28th of November with a ready date of Dec 15th. That is past the window that a quote is good for as it states in our terms and conditions. We do what we can to keep the quote the same, but if the pricing changes with the carriers since they set the pricing, that is out of our control. YOU agreed to take the carrier for the additional funds, you could have declined that carrier and Mike would have kept looking at the original price. Second, it was 175 more, not 300. Third, since you placed on the 28th of Nov, and your vehicle wasn't ready until the 15th, we typically wouldn't make contact until about a week before the ready date. Mike contacted you on the 6th of Dec to let you know that he was still looking for a carrier at 2:01 pm (if you would like to know the seconds I can give you that as well). Fourth, your vehicle was picked up with in the 10 days that our terms state, as you were ready on the 15th and it was picked up on the 23rd.
We use this carrier on a regular basis, but cannot control what the carriers say to customers. I will have a talk with their company and remind them treat customers better than you were treated. That is something I can do. Dirty??? Your vehicle was transported from WA to IL in the dead of winter. The driver went through wind, snow, rain etc. If you were concerned about the vehicle being dirty you should have chosen to move the vehicle enclosed. Again about the inspection, if there was miscommunication about that we apologize and I will talk to them about that as well.
As for being paid for the review, no you are not being paid. Included in your quote was the rebate which you will get back. So we are not paying you for the review, we are sending you a rebate for filling out this form, much like you would do with lets say Best Buy. You buy something, send in the proof of purchase and fill out a questionnaire and they send you back a rebate. Same thing. We never asked you to lie, we do the rebate whether its a positive or negative one as long as its based on our service and not the carrier. Read your terms about the rebate if you are confused.
Thanks Kimberly VP of Operations.
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| Completed job | | We were in a bind and called this company. We spoke with Kim who convinced us to use them, with a set date. Suddenly the date came up and the pick was not done. I received an EMAIL, saying things fell threw, and it was up in the air when it would be ... [ More ] | | Kimberly@Cascadevehicleshipping.com, 360-834-7898 Jeff@Cascadevehicleshipping.com
Vincent,
First of all I would like to say that we did everything we could to get you a carrier. When you called us because the other company you had set up with wasn't coming through, I (Kim) called around and found you a truck. They then called back and said that their route had changed and they could no longer take your vehicle. That is out of our control, and we continued to look for a carrier for you. Secondly, even though I am the VP here and would be happy to take your call, Jeff is actually your representative and he left you numerous messages. I again was not dodging your calls, I talked to quite a few times as well. I'm sorry you feel that the service was not what you though it should be, as I was not your representative. [ view ] |
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| Great experience | | The response was almost too good. Cascade (Debbie) actually found a driver before I had completed the purchase! Even though we were unable to use the initial driver, Debbie had another one lined up that picked up my new car purchase the same day th... [ More ] | | debbie@cascadevehicleshipping.com 360-975-3158
Brian, thank you so much for the great review, you were a pleasure to work with. I was always able to contact you, which helped in making the process so smooth. If you should need shipping in the future, please call me. Debbie [ view ] |
| | | Brian | | 1/23/2012 1:45:00 PM |
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| Car Delivery | | The process was perfect from initial inquiry to final delivery. This is a top service organization. The price was competitive for a cross country transport.
The pick up was at our daughters and she had positive comments for the service rendered. A... [ More ] | | Don Edwards, don@cascadevehicleshipping.com, 360-975-3183. Thank you for the 5 stars, It was a pleasure to work with you. Please tell your friends
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Valley Solutions, Inc.