Company Response Review Report Review
POOR customer service

S Savarese Submitted this review about Vantage Auto Movers
Review made Live: 1/15/2015 2:44:00 PM
We booked an auto transport in October of 2014 scheduled for a 1/2/15 pickup date with a signed contract and C/C deposit. On 1/2/15 at 10am I contacted Vantage Auto Movers to secure a pickup time . I was told by Mr. Bowersfield that the trucker called in sick and cancelled all his pickups that day. He said he would TRY to post it on the internet and get me another trucker. NO calls until I called back at 4pm and was told he couldn't find a trucker....that MAYBE he would find one tomorrow. Saturday 1/3/15 again no phone calls until I called at noon and was told he couldn't locate another trucker. I was forced to cancel ALL my plans and it destroyed our move to Florida. I was also refused a refund.

I would NEVER use Vantage Auto Movers again ......and think twice to use ANY " broker " for a auto transport. Once they get your deposit ....your forgotten.
Shipment Details
Origin State:
New York
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
909003
Quote or Order Cost:
$600

Company Response
Vantage Auto Movers from Vantage Auto Movers Submitted this response.
Response Date: 1/16/2015 11:41:00 AM
We have no record of Mr/ Mrs Savarese ever being a customer of ours. His/or her order ID 909003 does not match anything in our system. Our current Order numbers are only 5 digits, and start with either a 2 or a 3. We do not know who this is customer is. This review was meant for another company.