Review Report Review
Customer Service

Fred Submitted this review about Ship a Car Direct
Review made Live: 4/29/2016 10:23:00 PM
I gave a 2 day window for the pickup. I got a call late in the evening on the second day Phoenix Freight picked the car up at 10pm on the last day. I had a flight early the next day so the late contact from the carrier had me concerned. I was in contact with Ship A Car Direct, however it usually took a few hours for a reply. I had a friend on the receiving end and needed to coordinate the delivery. The car carrier wouldn't return my calls during the entire process, however I was in contact with the driver. He was helpful. Ship A Car Direct tried to help but tPhoenix Freight didn't get back to them either. Ship A Car Direct is a broker so once the car ships there isn't much they can do. When I called Ship A Car Direct they would get back to me a few hours later either by email or phone. The stress of timing was based on the car carrier, Ship A Car Direct was true to their word on price and timing. Hopefully they use a better car carrier in the future.
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
492977-SY
Quote or Order Cost:
$1125