Company Response Review Report Review
Worst Company Ever

Minnie Submitted this review about NAO Auto
Review made Live: 9/5/2015 11:28:00 AM
My car was delayed by over 10 days. I kept contacting the dispatch department to figure out what was going on. First, he told me that there was something wrong in the shipping truck. Then he told me the driver had to order some parts for it. They only give you $25 per delayed day, which was not even close enough to cover my rental car fee. Overall customer service was horrible. I tried talking to different departments but nobody really knew what was going on. When I finally got my car, I found out that the real reason for such delay was because the driver broke his arm from wrestling. I think that it was too much of a personal issue. 1-2 days would have been understandable but 10 days was too long for me to not have a car. And NAO auto was never responsible.
Shipment Details
Origin State:
Oregon
Pickup:
On Time
Destination State:
Illinois
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1016999
Quote or Order Cost:
$925

Car Condition
  • Vehicle was dirty
Company Response
Alex from NAO Auto Submitted this response.
Response Date: 9/9/2015 10:32:00 AM
This is not our customer he or she got the wrong company. There is no contract or paperwork with this customer at all.