Company Response Review Report Review
Move My Automobile

Katherine Thompson Submitted this review about Move My Automobile (No Longer Active)
Review made Live: 10/18/2016 8:27:00 PM
Bev Baca charged my credit card $150 and told me my car would be picked up on October 15, 2016. She did not email me dispatch papers, and the driver didn't show up. After my fourth call to her on Saturday, she said the driver had a problem with his hydraulics and couldn't do it until Tuesday. She told me not to worry. I never heard from her again! When I called my credit card company, I found she charged her dispatch fee on credit card. The rep from my credit card said that was against law. Beware of this company!
Shipment Details
Origin State:
Michigan
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote 45558-HX
Quote or Order Cost:
$700

Company Response
Jennifer from Move My Automobile (No Longer Active) Submitted this response.
Response Date: 5/19/2017 8:39:00 PM
Katherine, We are very sorry about this experience. Your deposit was refunded to you. The deposit is always charged once the spot on the truck is secure. If there are issues we always refund it to the customer. In the future we will make sure this is communicated better. Thank you.