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Horse hauling


Michelle Hancock Submitted this review about M&N Horse Transport
Review made Live: 11/4/2010 4:18:00 PM
Late to pick horse up. Did not have documentation to take horse across border. My horse and hauler spent 12 hours in the trailer at the border waiting for info from the owner of the transport company(Natalie). My horse arrived with a HUGE cut above his eye, with no explanation as to how it got there.
Asked for cash at 4 am in the morning after I was unable to pay on their website with VISA. Transport company not once returned ANY of my calls befor, during or after transport.
Unorganized, poor communication. I would NEVER use this hauler again or recommend to anyone. The should find another line of work.

Company Response
Natalie Killebrew from M&N Horse Transport Submitted this response.
Response Date: 4/19/2011 12:28:00 PM
My company takes full responsibility for this mishap. This was our first time into Canada and per contract all paperwork has to be taken care of by the customer. The paperwork was not in order, and that caused the delay at the border. The horse was put into a large box stall for the night and made as comfortable as possible. I do apologize for this instance, and guarentee that this will not happen again. The horse arrived at its destination healthy, happy and on time. The only problem was at the border.