Ann, I have had no excuse. I am embarrassed. This should have been resolved the day we spoke, and it was delayed because of an honest oversite. Below is the transaction info showing the difference of 220.00 was refunded as promised. I am sorry and we will make sure this never happens again to any client or potencial client. We are a family owned business and take much pride in giving nothing less the star experiences. We transport close to 10k cars a year and have a total of 15 complaints (feel free to look) complaints are rare considering how many units we move. Thank you for your feed back and we have learned from your expeirence. Dave Pein 888-325-1899 Authorization Information: Authorization Amount:USD (220.00) Submit Date /Time: 29-Nov-2016 19:15:51 EST Authorization Code: Reference Transaction ID:20121787978 Transaction Type: Refund customer response - Dear Mr. Pein Just a note to let you know I received my refund and am glad that matter is settled. I thought I could just go to my review and write that but it is not the case. It would involve them manually writing it and since it would ONLY be confirmation of money received it is not necessary by itself as time passes. Your company response is appropriate, reasonable, and states clearly the refund was submitted by you. The End! Ann Maxham