Review Report Review
Transport was fine Dispatch manager...not so much.

LeBarron Durant Submitted this review about DIY Transport Inc.
Review made Live: 12/2/2016 11:05:00 AM
I booked transportation from VA to FL in October for transport in Nov (28th). Process was good up to the final confirmation. They told me the driver wanted $200 more dollars so I agreed to allow the booking and they booked it. Then I waited for the pickup. When the driver got there he informed me that he needed to drop it off 2 days earlier than I requested and since they take payment on delivery I had to scramble to find someone to accept the cars and send them the money to pay the guy because I didn't plan on being there until 2 days later. When I called Nadine back she was very understanding and assured me that she would get to the bottom of the issue. She found out that the dispatcher didn't send me the final email and never told me the final pickup/drop off time/date and that should have been given to me both verbally and electronically. She also said the manager would be contacting me. The manager never did and when I called back Nadine put me through to the manager. I explained what I just wrote and she said well I can't give any discounts and that's not my dispatcher's fault. The driver should have told you that and been in contact with you for that. She also said that she can go back and look at emails and listen to conversations to see. I don't think she ever will...Nadine tried...but the manager was less than helpful. I'm assuming this happens all the time. I wasn't happy with the process...but the actual transport was fine.
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
Florida
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5059922
Quote or Order Cost:
$1200