Company Response Review Report Review
Contract Fraud

Kevin Submitted this review about BWT Group LLC DBA MoveWheels.com
Review made Live: 9/22/2016 4:36:00 PM
BWT listed my vehicle via Uship as under contract, when no contract was ever made! This fraud prevented potential bids. Fortunately, I contacted a highly recommended shipper who notified me that my vehicle was supposedly under contract by movewheels/BWT, even though it never was. I called BWT and gave them the order ID provided by the other shipping company, and they were immediately defensive and wondering where I got that information. Said I was to be transferred to a customer rep, and hung up. DO NOT DO BUSINESS WITH THIS COMPANY, THEY ARE FRAUDULENT!
Shipment Details
Origin State:
Utah
Pickup:
Never
Destination State:
Missouri
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Pt9213
Quote or Order Cost:
$650

Company Response
Linda Ross from BWT Group LLC DBA MoveWheels.com Submitted this response.
Response Date: 9/23/2016 2:07:00 PM
Dear Kevin, we apologize for any misunderstanding. There is no signed contract with your name or order ID in our system, we didn't charge you for any money for the same reason. We always try to make customers' experience pleasant and easy. Our customer support is always happy to help you in any questions. So it is really difficult to understand for us this situation. We are very sorry for your negative experience and we will try to regain your trust. Best regards, Customer support of BWT Group