Dear Larry, we sorry for inconveniences. According to our contract we have 5 business days to assign the carrier for you. If you decide to cancel during these 5 days, you have to pay the cancellation fee. We checked our correspondance, acoording to which your manager Sam informed you about our cancellation fee in the amount of 95$. Then he asked you to verify that e-mail and since we didn't get any letters and calls from you.