Company Response Review Report Review
Harassment

Customer Submitted this review about Auto Shipping Group LLC
Review made Live: 10/27/2016 3:42:00 PM
I got these emails, PLUS TEXTS AT 4AM over and over again until I wrote this review. GO AWAY, I am so sorry I ever agreed to do business with this company!
HI,
I know it’s a lot to ask, and I’m sure you don’t like getting all these emails and texts from me about reviews. BUT….. we are constantly reminded by the owner to make sure we are getting reviews from customers. Of course we’d love 5 star reviews, but any review is better than none. He has put a new thing in place for us to get 4 reviews a week.. So that’s why the emails are coming more often now. Could you do me a HUGE favor and just leave the review. That way I can put in the system that you left one, then we can stop the mailers and texts for you. It means a lot to me because it effects on whether I can receive people calling in for new quotes, and I get a small weekly bonus if I exceed the 4.. So it would be a HUGE help! I really appreciate it and hope to read the review soon. I also always want to know what I can improve on so there are a great learning tool for me.
Shipment Details
Origin State:
Washington
Pickup:
Never
Destination State:
Hawaii
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
12345678
Quote or Order Cost:
$1060

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 10/27/2016 8:53:00 PM
Kimberly@Autoshippinggroup.com 360-200-6854 CALL, TEXT OR EMAIL ME FOR A FREE QUOTE. I HAVE BEEN WITH OUR COMPANY GOING ON 10 YEARS NOW! A+ ACCREDITED! Rachel, First of all, you promised you'd leave a review when I shipped your vehicle to Hawaii for you with no issues. You didn't hold up to your promise. Second, I totally spaced that you were in Hawaii so yes I apologize for the texts so early. If you would have responded to even one of the emails I sent saying that you didn't want to leave the review, I would have stopped asking for one. It is our job to ask every customer for a review. The only reason you're giving me a negative review is because I asked you a few times. It shows nothing about my customer service or what actually happened during your transport.You placed your order on the 7th of September for a drop date in Seattle at the port of Sept 15th sail. The vehicle arrived in Hawaii and was available to you the 27th. There were no issues, no damage. You could reach me by phone email or text at any time, but you have put none of that into the review. You didn't arrive in Hawaii until the end of September so by the time you could pick up the vehicle you had a day or 2 of storage which I warned you about. Sorry to say but this was a flawless transport, especially since the vehicle arrived before you did. I am glad your vehicle was delivered with no issues.