On Oct 5,2011 we hired All Amercan Transport to transport two vehicles. A 2008 Mini Cooper to be transported from MA to FL before Nov 12,2011 and a 2007 Nissan Maxima from FL to MA anytime after Oct 28th. On Oct 10th we were told the Mini Cooper would be picked up but the hauler never showed up. The next day we contacted All American. They called back that evening saying the truck had broken down and they would send another hauler. Oct 28,2011 another hauler showed up named Carla J Chirinos. THIS DRIVER SAID WE HAD TO PAY $150 CASH OR THOSE ITEMS WOULD BE THROWN TO THE SIDE OF THEY HIGHWAY ON THE WAY TO FL! The belongings consisted of 3 leather jackets, a car cover and some small misc.items. Per our contract with All American we are allowed up to 100 pounds of belongings in the car and these items did weigh less than 100lbs. Instead of allowing him to extort money out of us we promptly told him to leave and we reported him to All American. They said they would send another hauler at which time we had to postpone the transport of the Nissan because they did not transport the Mini Cooper as promised. On Nov 4,2011 another hauler arrived named Jack Soban. He inspected the vehicle, had us sign the inspection report, loaded the vehicle and went on his way. The vehicle arrived in FL on Nov 12th and we discovered that one of the leather jackets as well as the car cover were both missing. IS IT JUST A COINCIDENCE THAT THE SAME ITEMS THE PREVIOUS DRIVER HAD THREATENED TO THROW AWAY ARE NOW MISSING?? HIGHLY UNLIKELY! Jack stated that the trunk flew open on the highway, so they must have blown out. That car has been driven for 3 years up and down highways and the trunk has never "flown" open! All American transport and Jack Soban refused to compensate us in anyway for the loss of these items. There is no way we can entrust them with another vehicle and have cancelled the Nissan transport due to the theft of merchandise from the previous haul of the Mini cooper and are still waiting for the refund of the $200 deposit as agreed in the contract. Please do not use this company. THE HAULERS THEY USE ARE CRIMINALS. BEWARE! THEY ALSO ARE KNOWN TO EMPLOY THE PRACTICE OF POSTING FALSE REVIEWS ON THIS SITE SO THEIR RATINGS LOOK MUCH BETTER THAN THEY REALLY ARE. DON.T BE FOOLED!
from All American Transport
Submitted this response.
Response Date: 12/13/2011 9:34:00 PM
We feel that this complaint is completely exaggerated and misguiding. Customer hired us to find a carrier to ship his two vehicles. A 2008 Nissan Maxima from Florida to Massachusetts and a 2008 Mini-Cooper from Massachusetts to Florida. The Nissan Maxima was scheduled to be picked up on October 10, 2011 (as per customer's request). On October 10, 2011, the day of shipment, customer called us to postpone shipment until after Thanksgiving. We had to cancel on the driver that was already en route on October 10 at the last minute. Order was postponed until after Thanksgiving. The Mini-Cooper was scheduled for pick up on November 7, 2011. The carrier we chose, Jack Soban Auto Transport is a carrier we have used many, many times over the course of the many years we have been in business. Jack Soban Auto is a great company, owner/operator, who takes great care of the vehicles he transports. They have a %100 rating in the system. We have never had anyone claim Jack stole anything from them. When customer informed us of the missing items, we called Jack Soban, and he informed us that during transport, the trunk of the vehicle flew open, so items may have fallen out. He claims he did not steal anything, and we believe him. It is unfortunate that the items customer claims were in the trunk of the vehicle are missing, but as we inform all of our customers, items placed inside vehicle are left at the owner's own risk. We cannot be held responsible for items the customer claims were left inside vehicle. Jack Soban stated that the trunk of the vehicle flew open and if anything is missing it's because they flew out, not because he stole them. We again scheduled the transport of the Nissan Maxima as per customer requested for after Thanksgiving. Then customer canceled due to not receiving satisfactory response for the issues he encountered shipping the Mini-Cooper. At least the second cancelation was done in a timely fashion, and not on the day of pick up as previously done by customer. We refunded the customer, according to the terms in our contract. Please note, refunds take 3 to 5 business days for the banks to process. In summation, customer was not extorted, nor was his merchandise stolen as he claims. We handle the transportation of about 150 to 250 vehicles a week. If we behaved in the manner customer insinuates we did, our Better Business Rating would be terrible, and this review page would be filled with negative reviews. Clearly, we do not operate as customer insinuates we do. Thank you for taking the time to read our entire response. Although everyone is entitled to their opinion, we are glad we could at least write our side of the story. As you can see customer's complaint is completely exaggerated and misguiding. We at All American Transport stand by our stellar reputation. We have hundreds amazing reviews on this site, as well as an amazing rating with the Better Business Bureau. We have lost count of how many times this customer has reposted the same negative review. Now he is slandering us by claiming we post our own reviews. NOT TRUE. These reviews are written by our customers. Shame on you for slandering us.