from All American Transport
Submitted this response.
Response Date: 12/13/2011 9:34:00 PM
We feel that this complaint is completely exaggerated and misguiding. Customer hired us to find a carrier to ship his two vehicles. A 2008 Nissan Maxima from Florida to Massachusetts and a 2008 Mini-Cooper from Massachusetts to Florida. The Nissan Maxima was scheduled to be picked up on October 10, 2011 (as per customer's request). On October 10, 2011, the day of shipment, customer called us to postpone shipment until after Thanksgiving. We had to cancel on the driver that was already en route on October 10 at the last minute. Order was postponed until after Thanksgiving. The Mini-Cooper was scheduled for pick up on November 7, 2011. The carrier we chose, Jack Soban Auto Transport is a carrier we have used many, many times over the course of the many years we have been in business. Jack Soban Auto is a great company, owner/operator, who takes great care of the vehicles he transports. They have a %100 rating in the system. We have never had anyone claim Jack stole anything from them. When customer informed us of the missing items, we called Jack Soban, and he informed us that during transport, the trunk of the vehicle flew open, so items may have fallen out. He claims he did not steal anything, and we believe him. It is unfortunate that the items customer claims were in the trunk of the vehicle are missing, but as we inform all of our customers, items placed inside vehicle are left at the owner's own risk. We cannot be held responsible for items the customer claims were left inside vehicle. Jack Soban stated that the trunk of the vehicle flew open and if anything is missing it's because they flew out, not because he stole them. We again scheduled the transport of the Nissan Maxima as per customer requested for after Thanksgiving. Then customer canceled due to not receiving satisfactory response for the issues he encountered shipping the Mini-Cooper. At least the second cancelation was done in a timely fashion, and not on the day of pick up as previously done by customer. We refunded the customer, according to the terms in our contract. Please note, refunds take 3 to 5 business days for the banks to process. In summation, customer was not extorted, nor was his merchandise stolen as he claims. We handle the transportation of about 150 to 250 vehicles a week. If we behaved in the manner customer insinuates we did, our Better Business Rating would be terrible, and this review page would be filled with negative reviews. Clearly, we do not operate as customer insinuates we do. Thank you for taking the time to read our entire response. Although everyone is entitled to their opinion, we are glad we could at least write our side of the story. As you can see customer's complaint is completely exaggerated and misguiding. We at All American Transport stand by our stellar reputation. We have hundreds amazing reviews on this site, as well as an amazing rating with the Better Business Bureau. We have lost count of how many times this customer has reposted the same negative review. Now he is slandering us by claiming we post our own reviews. NOT TRUE. These reviews are written by our customers. Shame on you for slandering us.