We were very pleased with the service, but were nervous on the pick-up of the vehicle process. The driver had no paperwork to show he was in fact the shipping agent arranged for by A1A Express Auto Shipping. We took pictures of him, his truck, license plates etc. in case we had to notify the police. We would have been much more comfortable if the driver had evidence he was the agent or representative of the company we contracted with. Upon delivery, it was the same. No paperwork - only provide them the final payment. Very pleased with the shipper. The driver called with progress reports and time to expect him at our house. The driver could not have been nicer. Again, great service, scary paperwork.